공공부문 융합행정의 성공요인에 관한 연구
A Study on the Successive Factors of the Integrated Administration in Korea
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현재 융합(integration)은 학문, 예술 등 전 사회로 확장되고 있으며 민간, 공공관리 분야에서도 중시되기 시작하고 있다. 이미 선진국에서는 1990년대 이후 여러 정부부처가 관련된 정책문제(cross-cutting issues)에 대한 효과적인 대응방안이 모색되어 왔다. 최근 우리나라에서도 공공문제를 해결하거나 행정서비스를 전달함에 있어 다수의 정부부처가 공동 노력을 기울이는 융합행정(integrated administration)의 필요성에 많은 실무자들의 관심이 모아지고 있다. 실제로 일부 정부부처 간에 업무협약(MOU)을 체결하는 등 융합행정이 확산되는 추세이지만, 융합행정의 활성화를 위한 체계적인 연구는 아직 미흡한 실정이다. 이 연구는 융합행정에 관한 선행연구와 함께 캐나다, 호주, 미국 등 선진국의 사례를 살펴보고 융합행정의 성공요인으로 최고관리자의 지지, 융합행정 주도기관의 존재, 융합행정 가이드라인의 제공, 융합행정 참여기관 간 책임의 명확화를 제시한다. 그리고 우리나라의 현황과 설문조사 결과를 토대로 이러한 성공요인이 도입되기 위한 방안을 제시한다.
Abstract
Now the integration is a very popular word in private sector. Recently, a lot of Korean public servants begin to notice the importance of integrated administration as well. ‘Integrated administration’ means that more than two public agencies work together to solve urgent public issues and to deliver public service smoothly. Actually, many Korean government agencies have been completed memorandum of understanding (MOU) with each other. However there are few attempts of systematic management or empirical study on the integrated administration in Korean public sector yet. This study makes suggestion for developing the integrated administration by analyzing various cases such as in Canada, Australia and the U.S. Based on the foreign case, I suggest the support of top management, the existence of leading agency, the provision of guidance, and the clear responsibility among the participating agencies as the successive factors of integrated administration in Korea.
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