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공영택지개발사업 갈등원인이 갈등수준, 갈등관리 및 갈등결과 만족에 미치는 영향에 관한 연구

A Study on the Effect of Conflict Cause of Public Land Development Projects on Satisfied with the Results of Conflict and Conflict Management and Level of Conflict

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초록

본 연구는 공영택지개발사업 추진과정에서 발생하는 갈등과정에서의 인과관계를 파악하고, 갈등수준과 갈등관리에 따른 영향 관계를 연구함으로써 효율적인 공영택지개발사업 추진을 위한 대안 연구에 목적이 있다. 선행연구 고찰을 통하여 공영택지개발사업 갈등과정으로 갈등원인, 갈등수준, 갈등관리 및 갈등결과 만족 여부에 대한 인과관계를 정립하여 연구모형을 제시하였고, 택지개발사업 주민을 대상으로 설문하여 데이터를 구축하였으며, 설정된 연구가설 검증을 위한 실증분석을 통해 갈등의 원인인 목표의 차이, 의사소통의 장애, 한정된 자원경쟁이 갈등수준에 유의한 영향을 미치며, 갈등수준도 갈등결과에 유의한 영향을 미치는 것으로 분석되었으며, 협조, 타협, 적응의 순기능적 갈등관리가 갈등결과 만족에 유의한 영향 관계가 있음을 분석 하였다. 결국 공영택지개발사업 갈등과정에서의 인과관계는 적응에 의한 갈등관리 행위와 갈등수준이 갈등결과 만족도에 가장 큰 영향을 미치고 있다는 것을 알 수 있다. 따라서 갈등은 완전한 해결보다는 갈등의 원인이 될 수 있는 요인들을 사전에 차단하여 갈등수준의 조절로 갈등의 순기능적인 상태를 유지하는 관리행위가 필요하다.

Abstract

This study identifies a casual relationship in the course of conflicts that arises in the process of public land development projects and aims at the alternative research for effective public land development by studying the influencing relationship in level of conflict and conflict management. This study suggests the research model after establishing a casual relationship about the process of public land development including conflict cause, conflict level, conflict management and satisfaction of conflict outcome through investigating previous studies, also, builds data from a survey of residents in development district. The hypothesis is confirmed by actual analysis as conflict causes-difference of goal, communication problem and competition of limited resources-have a decisive effect on conflict level and conflict level also has a decisive effect on result of conflict, and functional conflict management such as cooperation, compromise and adaptation has a significant effect on satisfaction about conflict outcome. After all, the behavior of conflict management by adaptation and conflict level highly influence on satisfaction about conflict outcome. Therefore, conflict needs to maintain management for functional state with control of conflict level by preventing factors which can become causes of conflict rather than complete solution.

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