Dynamics and Realization of Urban e-governance System : A Case Study of Information and Service Dimensions of E-Seoul
0
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
E-Seoul has been evaluated as the world’s top urban e-governance system by the international organizations that have done such rankings. These ratings have been based on assessments of information provision, service quality, webpage contents, system security, and participation quality in general. Three major data sets are used in this paper; 1) website content analysis, 2) SMG’s internal materials and log-file analysis, and 3) a user survey conducted by Seoul Metropolitan Government (SMG) in 2011. This research seeks to shed light on the dimensions of information and service provision of e-Seoul. First, it shows that both information and service of e-Seoul have been widely expanded and refined by SMG. Second, the survey observation concerns the nature of practical use of e-Seoul, and the system is regarded as a satisfactory website from citizens’ perspectives even though the sample populations are limited and a single survey. Thus, we can estimate that e-Seoul provides useful and efficient information and service delivery. This system can offer an effective medium to utilize governmental resources easily. The paper is focused on the current status of e-Seoul at two major dimensions; 1) information and 2) service. Citizen participation is a qualitatively different type of linkage. The further research examines this third element in more detail.
Abstract
E-Seoul has been evaluated as the world’s top urban e-governance system by the international organizations that have done such rankings. These ratings have been based on assessments of information provision, service quality, webpage contents, system security, and participation quality in general. Three major data sets are used in this paper; 1) website content analysis, 2) SMG’s internal materials and log-file analysis, and 3) a user survey conducted by Seoul Metropolitan Government (SMG) in 2011. This research seeks to shed light on the dimensions of information and service provision of e-Seoul. First, it shows that both information and service of e-Seoul have been widely expanded and refined by SMG. Second, the survey observation concerns the nature of practical use of e-Seoul, and the system is regarded as a satisfactory website from citizens’ perspectives even though the sample populations are limited and a single survey. Thus, we can estimate that e-Seoul provides useful and efficient information and service delivery. This system can offer an effective medium to utilize governmental resources easily. The paper is focused on the current status of e-Seoul at two major dimensions; 1) information and 2) service. Citizen participation is a qualitatively different type of linkage. The further research examines this third element in more detail.
참고문헌 (35)
- Dawes, S., "The evolution and continuing challenges of e-governance", Public Administration Review, 68(s1), pp.S86~S102 (2008)
- The Institutional Dimension of e-Government Promotion: A Comparative Study on Making ‘Business Reference Model (BRM)’ in the U.S. and Korea, "Eom, S. J.", NCDG, 37~ (2010)
- Digital Governance in Municipalities Worldwide: A Longitudinal Assessment of Municipal Websites throughout the World, "Holzer, M.", National Center for Public Performance, ~ (2007)
- Hwang, S., "Issues and trends of e-government research", Information Policy, 10(3), pp.19~32 (2006)
- Hwang, S., "Policy agenda setting in e-governance", Korean Society of Policy, 20(2), pp.1~21 (2011)
- Hwang, S., "Exploring participatory governance for the smart governance", Information Policy, 15(4), pp.29~46 (2012)
- 김선경, "서울시 전자정부서비스의 발전단계와 제약요인에 관한 탐색적 연구", 한국지방자치학회보, 16(2), pp.103~120 (2004), 한국지방자치학회
- Kooiman. J, "Socio-political governance overview, reflections, and design", Public Management Review, 1(1), pp.67~92 (1999)
- Lim, J, "Digital divides in urban e-government in South Korea: exploring differences in municipalities’use of the Internet for environmental governance", Policy and Internet, 2(3), pp.31~68 (2010)
- Moon, J., "The evolution of e-government among municipalities: rhetoric or reality?", Public Administration Review, 62(4), pp.424~433 (2002)
- Moon, J., "The role of feedback in managing the Internet-based volunteer work force", Information and System Research, 19(4), pp.494~515 (2008)
- "Issue brief: Citizen Participation in Policy-Making (English)" (2009)[URL]
- Organization for Economic Co-operation and Development, "The E-Government Imperative" (2003), OECD Publications
- "The E-Government Project" (2008)[URL]
- Organization for Economic Co-operation and Development, "Focus on Citizens: Public Engagement for Better Policy and Services" (2009), OECD Publications
- United Nations, "United Nations E-government Survey 2008: From E-Government to Connected Governance" (2008), United Nations
- United Nations, "E-government Survey 2010" (2010), United Nations
- Rhodes, R., "Understanding Governance: Policy Networks, Governance, Reflexivity, and Accountability" (1997), Open University Press
- E-government vs. e-governance: Examining the differences in a changing public sector climate, "Riley, T. B.", Commonwealth Secretariat and Government Telecommunications and Informatics Services. Public Works and Government Services Canada, ~, pp.international tracking survey report 03 (2003)
- 노승용, "A Comparative Evaluation of Digital Citizen Participation in Local Government", 한국지역정보화학회지, 10(1), pp.69~85 (2007), 한국지역정보화학회
- Seoul Development Institute, "Seoul Statistics", Seoul Development Institute, ~ (2007)
- Seoul Survey 2005, "Seoul Metropolitan Government", Seoul Metropolitan Government, ~ (2005)
- Seoul Metropolitan Government, "Seoul E-government white Paper" (2007), Seoul Metropolitan Government
- Seoul survey 2009, "Seoul Metropolitan Government", Seoul Metropolitan Government, ~ (2009)
- Seoul Metropolitan Government, "The Open Meeting Brochure of the Imagination Board", Seoul Metropolitan Government, ~ (2012)
- Seoul Metropolitan Government. Department of Information, "Seoul Statistical Yearbook (41st-52nd)", Seoul Metropolitan Government, ~ (2001)
- Seoul Metropolitan Government, "The Imagination Board of Seoul Operation Manual", Seoul Metropolitan Government, ~
- UNDESA, "Benchmarking E-Government: A Global Perspective" (2002), United Nations
- UNDESA, "Benchmarking E-government: A Global Perspective" (2008), United Nations
- West, D., "E-government and the transformation of service delivery and citizen attitudes", Public Administration Review, 64(1), pp.15~27 (2004)
- West, D., "Digital Government: Technology and Public Sector Performance" (2005), Princeton University Press
- Digital Governance in Municipalities Worldwide, "World E-governance Evaluation Committee", Rutgers University, ~ (2006)
- Digital Governance in Municipalities Worldwide, "World E-governance Evaluation Committee", Rutgers University, ~ (2008)
- Digital Governance in Municipalities Worldwide, "World E-governance Evaluation Committee", Rutgers University, ~ (2010)
- Digital Governance in Municipalities Worldwide, "World E-governance Evaluation Committee", Rutgers University, ~ (2012)