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호텔 컨벤션 부서간 갈등이 조직유효성에 미치는 영향 - 판촉팀과 서비스팀 간 갈등관리 조절효과를 중심으로 -

The effect of Convention Departments' conflict on Organizational Efficiency in Hotel - Focusing on the moderate variable conflict management between sales department and service department -

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The purpose of this study was to examine that The effect of Convention Departments' conflict on Organizational Efficiency in Hotel. In addition, it is the purpose of this research to moderate variable conflict management between sales department and service department. Hence, ways to manage internal conflict between two departments within the hotel organization are one of the major outcome, which brings an impact on organizational efficiency. As a result of this research, if it could handle any cause of conflict between sales and service departments, it would have consequences to job satisfaction and organizational commitment partially.

Abstract

The purpose of this study was to examine that The effect of Convention Departments' conflict on Organizational Efficiency in Hotel. In addition, it is the purpose of this research to moderate variable conflict management between sales department and service department. Hence, ways to manage internal conflict between two departments within the hotel organization are one of the major outcome, which brings an impact on organizational efficiency. As a result of this research, if it could handle any cause of conflict between sales and service departments, it would have consequences to job satisfaction and organizational commitment partially.

참고문헌 (46)

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