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호텔 식음료 조직의 갈등이 조직성과에 미치는 영향

The Effects of the Conflict of Hotel Food and Beverage Organization on the Organizational Performance

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주제분류관광학

초록

The purpose of this study was to present useful implications that can efficiently manage the conflicts of the members and improve organizational performance by investigating the effects of the conflict factors for the hotel employees on the customer orientation and organizational performance of the employees. as a result of analyzing the research that verifies the effect relationships of organization conflict factors on organization performance derived partially significant results. It was surveyed that relationship conflict, compensation conflict and communication conflict showed significant effect relationships in organizational citizenship behavior, but emotional conflict and task conflict were dismissed. In addition, it was surveyed that relationship conflict and compensation conflict showed significant effect relationships in the effect relationships for organizational performance (organizational commitment),but emotional conflict, task conflict and communication conflict were dismissed. It was analyzed that relationship conflict showed significant effect relationships in organizational performance (task satisfaction), but emotional conflict, compensation conflict, task conflict and communication conflict were dismissed.

Abstract

The purpose of this study was to present useful implications that can efficiently manage the conflicts of the members and improve organizational performance by investigating the effects of the conflict factors for the hotel employees on the customer orientation and organizational performance of the employees. as a result of analyzing the research that verifies the effect relationships of organization conflict factors on organization performance derived partially significant results. It was surveyed that relationship conflict, compensation conflict and communication conflict showed significant effect relationships in organizational citizenship behavior, but emotional conflict and task conflict were dismissed. In addition, it was surveyed that relationship conflict and compensation conflict showed significant effect relationships in the effect relationships for organizational performance (organizational commitment),but emotional conflict, task conflict and communication conflict were dismissed. It was analyzed that relationship conflict showed significant effect relationships in organizational performance (task satisfaction), but emotional conflict, compensation conflict, task conflict and communication conflict were dismissed.

참고문헌 (56)

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