민간부문 사회복지사가 경험하는 돌봄 서비스제공에 대한 질적연구

Abstract

The purpose of this study is to examine the impact of the working environment of private sector social workers on the quality of care services for the elderly. Rapid industrial development brought women’s participation in the labor market, and as women entered society, there began to be no domestic care. Thus, the state began to establish public care agencies to address the phenomenon of lack of care. However, the value of care work in our society is still being depreciated, and the work of care providers in care is also not recognised. In response, this study aims to examine the impact of care providers’ working environment on care services based on the theoretical framework of care definitions and care characteristics. The study interviewed 15 social workers working in social welfare institutions based on the grounded theory developed by Glaser and Strauss. Research shows that limited government subsidies have the most impact on the working environment of social workers. Social welfare agencies were operated with government subsidies, and insufficient operating expenses were covered by participation in public offering projects. The project fund-raising work accounted for a large portion of social workers’ workload, and was found to be the biggest causal factor that made care providers’ working environment poor. In addition, excessive administrative and incidental tasks other than care work were responsible for preventing long-term work at one institution, and social workers changed their working environment every two to three years. This eventually led to undermining the emotional relationship between caregivers and care recipients. Based on these findings, this study aims to show that the need to expand information subsidies, the systematic maintenance of social welfare institutions, and the recruitment of experts in certain fields are essential factors in providing a good care environment in the public care sector.