호텔기업에서 상사-구성원 교환관계가 부하직원의 직무몰입과 이직의도에 미치는 영향
The Effects Hotel Company’s Leader-Member Exchange on Employee's Job Commitment and Turnover Intention
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In several hotel organizations, employee’s turnover has become an important issue because it can cost hotel organizations in different ways. In addition, hotel organization’s competitive advantage come from their employee because customers satisfaction and loyalty can be formed through the interactions with service employees. Therefore, hotel organizations focus on how to reduce employee turnover and thus maintain their productivity. If they can reduce employee turnover, they can maintain service quality, stable job process and problem solving ability. In this study, the researcher try to find out the role of leader-member exchange and employee's job commitment effect on turnover intention in hotel companies. A total of 165 responses were collected from hotel employees. The results of this empirical study indicate that the leader-member exchange has a positive effect on employee's job commitment. Job commitment and negative effect on turnover intention was also found. But there was no casual relationship between leader-member exchange and turnover intention. Base on this empirical results, meaningful managerial implications are discussed for hotel companies.
Abstract
In several hotel organizations, employee’s turnover has become an important issue because it can cost hotel organizations in different ways. In addition, hotel organization’s competitive advantage come from their employee because customers satisfaction and loyalty can be formed through the interactions with service employees. Therefore, hotel organizations focus on how to reduce employee turnover and thus maintain their productivity. If they can reduce employee turnover, they can maintain service quality, stable job process and problem solving ability. In this study, the researcher try to find out the role of leader-member exchange and employee's job commitment effect on turnover intention in hotel companies. A total of 165 responses were collected from hotel employees. The results of this empirical study indicate that the leader-member exchange has a positive effect on employee's job commitment. Job commitment and negative effect on turnover intention was also found. But there was no casual relationship between leader-member exchange and turnover intention. Base on this empirical results, meaningful managerial implications are discussed for hotel companies.
참고문헌 (33)
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