특급호텔 종사원의 그릿이 직무만족도와 혁신행동에 미치는 영향
The Influence of GRIT on Job Satisfaction and Innovative Behavior among Deluxe Hotel Employees
0
조회
0
다운로드
5
인용
0
참고문헌
키워드
초록
The purpose of this study was to investigate the relationship between grit, job satisfaction, and innovative behavior among culinary staff in hotels. The sample for the surey was collected 326 deluxe hotel employees’. The validity of the measurement items was identified through confirmatory factor analysis, CCR and AVE. The hypotheses were tested through structural equation modeling analysis. The results of structural equation modeling show that perseverance of effort and consistency of interests had a positive influence on job satisfaction and innovative behavior, and that job satisfaction positively impacted innovative behavior. The study's findings suggest that high levels of grit among hotel staff can increase both job satisfaction and innovative behavior. The authors also discuss limitations of the study and suggest areas for future research.
Abstract
The purpose of this study was to investigate the relationship between grit, job satisfaction, and innovative behavior among culinary staff in hotels. The sample for the surey was collected 326 deluxe hotel employees’. The validity of the measurement items was identified through confirmatory factor analysis, CCR and AVE. The hypotheses were tested through structural equation modeling analysis. The results of structural equation modeling show that perseverance of effort and consistency of interests had a positive influence on job satisfaction and innovative behavior, and that job satisfaction positively impacted innovative behavior. The study's findings suggest that high levels of grit among hotel staff can increase both job satisfaction and innovative behavior. The authors also discuss limitations of the study and suggest areas for future research.
참고문헌 (74)
- 강상묵, "호텔 종사원의 그릿과 잡크래프팅, 혁신행동의 구조적 관계", Tourism Research, 45(4), pp.1~17 (2020), 한국관광산업학회[DOI]
- 교육부, "2020 진로교육현황조사", ~ (2020)
- 권기완, "호텔 조리사의 직업전문성, 직무스트레스와 이직의도 관계 연구", Culinary Science & Hospitality Research, 24(4), pp.197~209 (2018), (사)한국조리학회[DOI]
- 김미숙, "초·중·고 학생의 그릿(Grit)에 영향을 미치는 환경 요인 및 성별·학년별 특성", 학습자중심교과교육연구, 15(5), pp.297~322 (2015), 학습자중심교과교육학회
- 김용운, "공공조직에서 임파워먼트가 혁신행동에 미치는 영향에 관한 연구: 개인환경적합성의 조절효과를 중심으로", 한국인사행정학회보, 18(1), pp.191~209 (2019), 한국인사행정학회
- 김진구, "지능에 대한 암묵적 신념과 학업성취의 관계에서 투지의 매개효과", 교육심리연구, 31(1), pp.145~162 (2017), 한국교육심리학회[DOI]
- 김희연, "쿡방 시청자의 시청 만족도, 음식관여도 및 요리사의 사회적 지위 인식간의 관계 연구", 관광레저연구, 29(3), pp.421~436 (2017), (사)한국관광레저학회
- 배진영, "조리사의 직무스트레스가 직무만족 및 조직몰입에 미치는 영향", 호텔관광연구, 17(3), pp.141~156 (2015), 한국호텔관광학회
- 송주완, "외식업 종사자의 코로나19 스트레스가 직무만족 및 고객지향성에 미치는 영향", 한국외식산업학회지, 17(2), pp.165~178 (2021), 한국외식산업학회[DOI]
- 양동민, "지원적 리더십 및 조직후원인식과 혁신행동 간의 관계에 대한 내재적 동기부여의 매개효과", 산업혁신연구, 25(2), pp.73~104 (2009), 산업개발연구소[DOI]
- 유영란, "고등학생의 그릿(Grit)과 객관적 추론, 자기조절학습효능감 간의 관계 규명", 청소년학연구, 22(10), pp.367~385 (2015), 한국청소년학회
- 이규태, "호텔 중간관리자의 코칭 리더십, 직무자율성, 혁신행동 간 구조적 관계", 관광연구저널, 34(3), pp.75~88 (2020), 한국관광연구학회[DOI]
- 이오준, "호텔 조리종사원의 직무자원, 직무착근도, 조직시민행동 및 직무성과간의 관계 연구", 한국외식산업학회지, 10(3), pp.25~39 (2014), 한국외식산업학회[DOI]
- 이혜정, "직무만족, 자기효능감 및 동료지지가 혁신행동에 미치는 영향", 인적자원개발연구, 23(4), pp.23~43 (2020)
- 임효진, "그릿(Grit)의 요인구조와 타당도에 관한 탐색적 연구", 아시아교육연구, 18(2), pp.169~192 (2017), 교육연구소
- 임효진, "원격대학 여성 성인학습자들의 끈기(Grit)와 목표인식, 학업-가정갈등 및 사회적 지지가 학업적응에 미치는 영향", 교육심리연구, 31(1), pp.59~81 (2017), 한국교육심리학회[DOI]
- 전상경, "호텔조리사 간의 라포와 정서적 몰입, 지속적 몰입 그리고 직무만족, 혁신행동에 미치는 영향", 호텔관광연구, 24(4), pp.5~20 (2022), 한국호텔관광학회[DOI]
- 전현민, "호텔 기업의 경력개발지원이 구성원들의 혁신행동에 미치는 영향", 관광연구저널, 29(2), pp.61~73 (2015), 한국관광연구학회
- 조은희, "밀레니얼 세대 호텔 종사원의 혁신행동에 영향을 미치는 코칭리더십에 관한 연구: 조직몰입의 매개 효과를 중심으로", 호텔경영학연구, 31(7), pp.43~60 (2022), 한국호텔외식관광경영학회
- 차윤석, "구성원의 지각된 행복감과 혁신행동 간의 관계", 한국콘텐츠학회 논문지, 18(2), pp.661~669 (2018), 한국콘텐츠학회[DOI]
- 최예나, "조직프렌드십 관리로서 직무만족, 조직몰입, 직무자율성이 공무원들의 혁신행동에 미치는 영향 연구 - 시민대응성의 조절효과를 중심으로 -", 한국자치행정학보, 33(1), pp.49~71 (2019), 한국자치행정학회[DOI]
- Abdulkhaliq, S. S., "The impact of job satisfaction on employees'performance : A case study of Al Hayat Company-Pepsi Employees in Erbil, Kurdistan Region-Iraq", Management and Economics Review, 4(2), pp.163~176 (2019)
- Ahari, S., "Relationship between teacher empowerment and job satisfaction : A meta analytic path analysis", Cogent Education, 8(1), pp.1~24 (2021)
- Amabile, T. M., "Assessing the work environment for creativity", Academy of Management Journal, 39(5), pp.1154~1184 (1996)
- Ampofo, E. T., "Mediation effects of job satisfaction and work engagement on the relationship between organizational embeddedness and affective commitment among frontline employees of starrated hotels in Accra", Journal of Hospitality and Tourism Management, 44, pp.253~262 (2020)
- Bani-Melhem, S., "Determinants of employees’ innovative behavior", International Journal of Contemporary Hospitality Management, 30(3), pp.1601~1620 (2018)
- Betty, R. W., "Personnel administration: An experimental skill building approach" (1981), Addison Wesley Publishing Company
- Carmeli, A., "Self leadership skills and innovative behavior at work", International Journal of Manpower, 27(1), pp.75~90 (2006)
- Credé, M., "Much ado about grit : A meta-analytic synthesis of the grit literature", Journal of Personality and Social Psychology, 113(3), pp.492~ (2017)
- Datu, J. A. D., "Perseverance counts but consistency does not!Validating the short grit scale in a collectivist setting", Current Psychology, 35, pp.121~130 (2016)
- Duckworth, A. L., "Intelligence is not enough:Non-IQ predictors of achievement", Doctoral, pp.2006
- Duckworth, A. L., "Development and validation of the Short Grit Scale", Journal of Personality Assessment, 91(2), pp.166~174 (2009)
- Duckworth, A. L., "Deliberate practice spells success : Why grittier competitors triumph at the National Spelling Bee", Social psychological and personality science, 2(2), pp.174~181 (2011)
- Duckworth, A. L., "Grit : perseverance and passion for long-term goals", Journal of Personality and Social Psychology, 92(6), pp.1087~ (2007)
- Duckworth, A., "Grit: The power of passion and perseverance(Vol. 234)" (2016), Scribner
- Duckworth, A., "Self-control and grit : Related but separable determinants of success", Current Directions in Psychological Science, 23(5), pp.319~325 (2014)
- Dugan, R., "Gritting their teeth to close the sale : The positive effect of salesperson grit on job satisfaction and performance", Journal of Personal Selling & Sales Management, 39(1), pp.81~101 (2019)
- Eskreis-Winkler, L., "The grit effect : Predicting retention in the military, the workplace, school and marriage", Frontiers in Psychology, 5, pp.36~ (2014)
- Eskreis-Winkler, L., "The grit effect : Predicting retention in the military, the workplace, school and marriage", Frontiers in psychology, 5, pp.36~ (2014)
- Farr, J. L., "Innovation and creativity at work" (1990), Wiley
- Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Gustari, I., "The power of grit on lecturer’ s job satisfaction through affective commitment", Jurnal Konseling Dan Pendidikan, 9(2), pp.218~225 (2021)
- Ham, P. M., "Job insecurity and innovative work behavior : Grit’s role as a mediator", Jurnal Ilmiah Psikologi Terapan, 10(2), pp.136~141 (2022)
- Hannemann-Weber, H., "Shared communication processes within healthcare teams for rare diseases and their influence on healthcare professionals'innovative behavior and patient satisfaction", Implementation Science, 6(40), pp.1~7 (2011)
- Heckman, J. J., "The effects of cognitive and non cognitive abilities on labor market outcomes and social behavior", Journal of Labor economics, 24(3), pp.411~482 (2006)
- Ion, A., "Grit in the workplace : Hype or ripe?", Personality and Individual Differences, 111, pp.163~168 (2017)
- Janssen, O., "Job demands, perceptions of effort-reward fairness and innovative work behaviour", Journal of Occupational and organizational psychology, 73(3), pp.287~302 (2000)
- Jin, B., "Grit, basic needs satisfaction, and subjective well-being", Journal of Individual Differences, 38(1), pp.29~ (2017)
- Katz, D., "The social psychology of organizations" (1978), Wiley
- Khare, A., "Studying relationship between job satisfaction and burnout (Case study: HSE Managers in Karajroad Industries)", The Journal of Internet Banking and Commerce, pp.1~13 (2017)
- Kim, M., "The role of grit in enhancing job performance of frontline employees : the moderating role of organizational tenure", Advances in Hospitality and Leisure, 15, pp.61~84 (2019)
- Liang, Q., "Lift the grit’s veil : The literature review and prospects of grit", Psychology, 12(04), pp.580~ (2021)
- Liu, J., "Job satisfaction, work stress, and turnover intentions among rural health workers : a cross-sectional study in 11 western provinces of China", BMC family practice, 20(1), pp.1~11 (2019)
- Mueller, B. A., "Passion and grit : An exploration of the pathways leading to venture success", Journal of Business Venturing, 32(3), pp.260~279 (2017)
- Thanh Hung NGUYEN, "Impact of Leader-Member Relationship Quality on Job Satisfaction, Innovation and Operational Performance: A Case in Vietnam", The Journal of Asian Finance, Economics and Business, 7(6), pp.449~456 (2020), 한국유통과학회
- Oettingen, G., "Future thought and behaviour change", European Review of Social Psychology, 23(1), pp.1~63 (2012)
- Peterson, C., "Greater strengths of character and recovery from illness", Journal of Positive Psychology, 1(1), pp.17~26 (2006)
- Polatcan, M., "Examining studies on the factors predicting teachers' job satisfaction : A systematic review", International Online Journal of Education and Teaching, 6(1), pp.116~134 (2019)
- Reed, J., "Grit, conscientiousness, and the transtheoretical model of change for exercise behavior", Journal of Health Psychology, 18(5), pp.612~619 (2013)
- Robertson-Kraft, C., "True grit : Trati-level perseverance and passion for long-term goals predicts effectiveness and retention among novice teachers", Teacher College Record, 116(3), pp.1~27 (2014)
- Romeo, M., "Job satisfaction and turnover intention among people with disabilities working in Special Employment Centers : The moderation effect of organizational commitment", Frontiers in Psychology, 11, pp.1035~ (2020)
- Salles, A., "The relationship between grit and resident well-being", The American Journal of Surgery, 207(2), pp.251~254 (2014)
- Scott, S. G., "Determinants of innovative behavior : A path model of individual innovation in the workplace", Academy of Management Journal, 37(3), pp.580~607 (1994)
- Scott, S. G., "Creating innovative behavior among R&D professionals:the moderating effect of leadership on the relationship between problem-solving style and innovation", proceedings of 1994 IEEE international engineering management conference-IEMC'94, pp.48~55 (1994), IEEE
- Seguin, C., "A survey of nurse leaders to explore the relationship between grit and measures of success and well-being", JONA : The Journal of Nursing Administration, 49(3), pp.125~131 (2019)
- Singh, K., "Positive and negative affect, and grit as predictors of happiness and life satisfaction", Journal of the Indian Academy of Applied Psychology, 34(2), pp.40~45 (2008)
- Suendarti, M., "Demonstrating the effect of grit and creativity on innovative behavior of teacher’s natural science : Mediating by self-efficacy", Journal of Xian University of Architecture and Technology, 12(6), pp.470~478 (2020)
- Tang, Y., "Assessing the mediation mechanism of job satisfaction and organizational commitment on innovative behavior : The perspective of psychological capital", Frontiers in psychology, 10, pp.2699~ (2019)
- Taylor, S. E., "Harnessing the imagination : Mental simulation, self-regulation, and coping", American psychologist, 53(4), pp.429~ (1998)
- Vo-Thanh, T., "COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion : Does trade union support matter?", Journal of Sustainable Tourism, 30(6), pp.1159~1176 (2022)
- Wheeler, A. R., "When person-organization(mis)fit and(dis)satisfaction lead to turnover : The moderating role of perceived job mobility", Journal of managerial psychology, 22(2), pp.203~219 (2007)
- Woodman, R. W., "Toward a theory of organizational creativity", Academy of management review, 18(2), pp.293~321 (1993)
- Yu, H., "Should I leave this industry? The role of stress and negative emotions in response to an industry negative work event", International Journal of Hospitality Management, 94, pp.102843~ (2021)
- Zopiatis, A., "Investigating occupational burnout of food and beverage employees : The case of Cyprus", British Food Journal, 111(9), pp.930~947 (2009)
