특급 호텔 식음료 종사원의 마음챙김이 직무열의 및 고객지향성에 미치는 영향에 관한 연구-성별의 조절효과-

키워드

참고문헌 (63)

1. 김석주, "호텔종사원이 지각하는 직업소명의식과 심리적 주인의식이 직무열의 및 고객지향성에 미치는 영향 연구", 관광연구저널, 37(2), pp.147~162 (2023), 한국관광연구학회[DOI]
2. 김선희, "보육교사의 마음챙김과 직무만족도의 관계에서 심리적 안녕감과 자기분화의 이중매개효과", 놀이치료연구, 26(2), pp.45~60 (2022), 한국아동심리재활학회
3. 김진옥, "호텔종사자의 마음챙김이 업무몰입에 미치는 영향: 스트레스와 스트레스 대처의 매개효과 검증", 호텔경영학연구, 30(3), pp.57~76 (2021), 한국호텔외식관광경영학회
4. 남대현, "특급호텔종사원의 마인드풀니스(Mindfulness), 조직유효성, 고객지향성 간의 영향관계 연구", 한국외식산업학회지, 14(2), pp.171~187 (2018), 한국외식산업학회[DOI]
5. 문상정, "호텔종사원의 소명의식과 직무열의, 고객지향성의 구조적 관계: 조직신뢰의 조절효과를 중심으로", Tourism Research, 46(1), pp.231~254 (2021), 한국관광산업학회[DOI]
6. 문홍주, "호텔종사원의 마음챙김이 직무열의, 직무소진 및 이직의도에 미치는 영향", Culinary Science & Hospitality Research, 27(10), pp.1~14 (2021), (사)한국조리학회[DOI]
7. 박기준, "조직공정성이 직무열의와 조직침묵에 미치는 영향에 관한 연구", 융합사회와 공공정책, 14(2), pp.3~32 (2020), 융합사회연구소
8. 박란희, "카지노 종사원의 심리적 계약이 고객지향성에 미치는 영향에 관한 연구 -조직신뢰의 조절효과-", 한국외식산업학회지, 18(3), pp.189~200 (2022), 한국외식산업학회[DOI]
9. 박성현, "자기-초점적 주의와 심리적 안녕감 간의 관계에서 마음챙김의 조절 효과", 한국심리학회지: 상담 및 심리치료, 20(4), pp.1127~1147 (2008), 한국상담심리학회
10. 박종철, "외식기업 구성원의 직무재창조, 직무열의, 혁신행동 및 고객지향성의 구조적 관계", Culinary Science & Hospitality Research, 27(6), pp.53~64 (2021), (사)한국조리학회[DOI]
11. 배한주, "중소병원 간호사를 위한 마음챙김 기반 스트레스 감소 프로그램의 적용 효과", 스트레스 硏究, 27(4), pp.455~463 (2019), 대한스트레스학회[DOI]
12. 신지윤, "항공사 이용 고객의 불량행동이 객실승무원의 직무스트레스에 미치는영향: 감정노동의 매개효과를 중심으로", 호텔경영학연구, 24(2), pp.217~233 (2015), 한국호텔외식관광경영학회
13. 이수희, "호텔 직원의 복합시간성이 직무열의 및 이직의도에 미치는 영향: 개인-직무 적합성의 조절효과를 중심으로", 외식경영연구, 19(4), pp.71~94 (2016), 한국외식경영학회
14. 이애주, "커피 바리스타의 심리적 자본이 직무만족과 고객지향성에 미치는 영향 : 마음챙김 조절효과를 중심으로", 호텔관광연구, 19(2), pp.148~166 (2017), 한국호텔관광학회
15. 이진택, "특급호텔 조리부 직원이 지각하는 TMX가 자기효능감에 미치는 영향: 직무열의의 매개효과를 중심으로", 한국외식산업학회지, 16(3), pp.43~55 (2020), 한국외식산업학회[DOI]
16. 장미경, "항공사 종사원의 조직커뮤니케이션 만족이 고객지향성에 미치는 영향: 집단응집성의 매개효과", 관광경영연구, 21(5), pp.217~237 (2017), 관광경영학회
17. 장해진, "포용적 리더십이 고객지향성과 직무성과에 미치는 영향-호텔 및 외식산업을 중심으로-", 외식경영연구, 20(4), pp.159~180 (2017), 한국외식경영학회
18. 정현경, "외식기업 관리자의 진성리더십이 직무스트레스, 직무열의 및 변화몰입에미치는 영향", Culinary Science & Hospitality Research, 24(6), pp.1~12 (2018), (사)한국조리학회[DOI]
19. 조미영, "국내의 교사 대상 마음챙김 연구 동향분석", 교육문화연구, 28(2), pp.393~417 (2022), 교육연구소[DOI]
20. Anasori, E., "Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion", The Service Industries Journal, 40(1-2), pp.65~89 (2020)
21. Anderson, J. C., "Structural equation modeling in practice : A review and recommended two-step approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
22. Atia, M. M., "The effectiveness of mindfulness training techniques on stress anxiety and depression of depressed patient", Am J Nurs, 8(1), pp.103~113 (2020)
23. Bishop, S. R., "Mindfulness : A proposed operational definition", Clinical Psychology : Science and Practice, 11(3), pp.230~241 (2004)
24. Brown, K. W., "The benefits of being present : mindfulness and its role in psychological well-being", Journal of Personality and Social Psychology, 84(4), pp.822~848 (2003)
25. Brown, K. W., "Mindfulness : Theoretical foundations and evidence for its salutary effects", Psychological Inquiry, 18(4), pp.211~237 (2007)
26. Brown, T. J., "The customer orientation of service workers : Personality trait determinants and effects on self and supervisor performance ratings", Journal of Marketing Research, 39(2), pp.110~119 (2002)
27. Choi, H. M., "Understanding hotel frontline employees’ emotional intelligence, emotional labor, job stress, coping strategies and burnout", International Journal of Hospitality Management, 82, pp.199~208 (2019)
28. Christian, M. S., "Work engagement : A quantitative review and test of its relations with task and contextual performance", Personnel Psychology, 64(1), pp.89~136 (2011)
29. Dane, E., "Examining workplace mindfulness and its relations to job performance and turnover intention", Human Relations, 67(1), pp.105~128 (2014)
30. Darvishmotevali, M., "Effect of job insecurity on frontline employee’s performance : Looking through the lens of psychological strains and leverages", International Journal of Contemporary Hospitality Management, 29(6), pp.1724~1744 (2017)
31. Davis, D. M., "What are the benefits of mindfulness? A practice review of psychotherapy-related research", Psychotherapy, 48(2), pp.198~208 (2011)
32. Farb, N. A., "Handbook of Emotion Regulation" (2014), Guilford
33. Finkelstein-Fox, L., "Mindfulness’ effects on stress, coping, and mood : A daily diary goodness-of-fit study", Emotion, 19(6), pp.1002~ (2019)
34. Flook, L., "Mindfulness for teachers:A pilot study to assess effects on stress, burnout, and teaching efficacy", Mind, Brain, and Education, 7(3), pp.182~195 (2013)
35. Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
36. Gim, W. S., "Science Meditation" (2016), Communication Books Inc
37. Guan, X., "Does organizational inducement foster work engagement in hospitality industry? Perspectives from a moderated mediation model", Journal of Hospitality and Tourism Management, 43, pp.259~268 (2020)
38. Hadash, Y., "Experiential self-referential and selfless processing in mindfulness and mental health : Conceptual model and implicit measurement methodology", Psychological Assessment, 28(7), pp.856~869 (2016)
39. Hair, J. F. J., "Multivariate data analysis" (2006), Prentice-Hall
40. Hu, Q., "The job demands–resources model : An analysis of additive and joint effects of demands and resources", Journal of Vocational Behavior, 79(1), pp.181~190 (2011)
41. Hülsheger, U. R., "The power of presence : the role of mindfulness at work for daily levels and change trajectories of psychological detachment and sleep quality", Journal of Applied Psychology, 99(6), pp.1113~1128 (2014)
42. Jang, J., "Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model", Journal of Hospitality Marketing & Management, 29(7), pp.812~829 (2020)
43. Kabat-Zinn, J., "Mindfulness-based stress reduction(MBSR)", Constructivism in the Human Sciences, 8(2), pp.73~83 (2003)
44. Kiken, L. G., "From a state to a trait : Trajectories of state mindfulness in meditation during intervention predict changes in trait mindfulness", Personality and Individual Differences, 81, pp.41~46 (2015)
45. Liang, L. H., "The dimensions and mechanisms of mindfulness in regulating aggressive behaviors", Journal of Applied Psychology, 103(3), pp.281~299 (2018)
46. Lyddy, C., "Contemplating mindfulness at work : An integrative review", Journal of Management, 42(1), pp.114~142 (2015)
47. Lymeus, F., "Building mindfulness bottom-up : Meditation in natural settings supports open monitoring and attention restoration", Consciousness and Cognition, 59, pp.40~56 (2018)
48. Medlin, B., "Enhancing performance through goal setting, engagement, and optimism", Industrial Management & Data Systems, 109(7), pp.943~956 (2009)
49. Montani, F., "Examining the inverted U-shaped relationship between workload and innovative work behavior : The role of work engagement and mindfulness", Human Relations, 73(1), pp.59~93 (2020)
50. Pattnaik, L., "Mindfulness, remote engagement and employee morale : Conceptual analysis to address the new normal", International Journal of Organizational Analysis, 29(4), pp.873~890 (2020)
51. Proeve, M., "Effects of mindfulness‐based cognitive therapy on shame, self‐compassion and psychological distress in anxious and depressed patients: A pilot study", Psychology and Psychotherapy: Theory, Research and Practice, 91(4), pp.434~449 (2018)
52. Quaglia, J. T., "Handbook of Mindfulness: Theory, Research and Practice", pp.151~170 (2015)
53. Robertson, I. T., "Full engagement : the integration of employee engagement andpsychological well-being", Leadership & Organization Development Journal, 31(4), pp.324~336 (2010)
54. Roche, M., "The role of mindfulness and psychological capital on the well-being of leaders", Journal of Occupational Health Psychology, 19(4), pp.476~ (2014)
55. Rouleau, C. R., "The impact of mindfulness-based interventions on symptom burden, positive psychological outcomes, and biomarkers in cancer patients", Cancer Management and Research, 7, pp.121~131 (2015)
56. Saxe, R., "The SOCO scale : A measure of the customer orientation of salespeople", Journal of Marketing Research, 19(3), pp.343~351 (1982)
57. Schaufeli, W. B., "The measurement of engagement and burnout : A two sample confirmatory factor analytic approach", Journal of Happiness Studies, 3(1), pp.71~92 (2002)
58. Smith, S. A., "Mindfulness-based stress reduction : An intervention to enhance the effectiveness of nurses’ coping with work-related stress", International Journal of Nursing Knowledge, 25(2), pp.119~130 (2014)
59. Taylor, H., "Health care workers’ need for headspace:Findings from a multisite definitive randomized controlled trial of an unguided digital mindfulness-based self-help app to reduce healthcare worker stress", JMIR mHealth and uHealth, 10(8), pp.e31744~ (2022)
60. Tulucu, F., "How does mindfulness boost work engagement and inhibit psychological distress among hospital employees during the COVID-19 pandemic? The mediating and moderating role of psychological resilience", The Service Industries Journal, 42(3-4), pp.131~147 (2022)
61. Wang, Y. C., "The impact of religiosity on political skill:evidence from Muslim hotel employees in Turkey", International Journal of Contemporary Hospitality Management (2021)
62. Wexler, T. M., "Mindfulness-based stress reduction for nurses : An integrative review", Journal of Holistic Nursing (2022)
63. Zivnuska, S., "Mindfulness at work : Resource accumulation, well-being, and attitudes", Career Development International, 21(2), pp.106~124 (2016)

관련 논문AI추천