정부혁신 성과 확산을 위한 사례 비교 연구

Abstract

(Purpose) The government must systematize and disseminate Korea's experience in government innovation. To this end, Korea needs to strengthen its role as a global hub by developing and distributing a collection of best practices in government innovation, certified by internationally recognized organizations like OPSI, to disseminate and share the results. (Design/methodology/approach) First, we will analyze our representative government innovation cases, such as those registered with the OECD Open Innovation Survey (OPSI), to develop benchmarking content. Second, we will investigate innovation cases from leading government innovation countries, compare and analyze them with those of Korea, and explore ways to incorporate these findings into domestic policies. (Findings) In Korea, the government prioritizes anticipating public inconveniences and proactively improving various government services. In the US, this trend can be best described by the term "user experience (UX)". In other words, the government seeks to utilize both qualitative and quantitative methods to analyze user experience and incorporate these findings into government innovation. (Research implications or Originality) First, when promoting government innovation, a stronger, agency-wide approach, rather than a single innovation case-centered approach, is needed. Second, securing dedicated organizations and experts in the relevant fields is crucial for promoting innovation. Third, to promote future-oriented innovation, a multidisciplinary collaborative system with partners outside of government agencies is essential. Fourth, the participation of stakeholders, especially citizens, must be strengthened both quantitatively and qualitatively during the innovation process. Finally, as international trends demonstrate, there is a need t