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조직 구성원의 직무소진 및 지식축적 완화에 대한 연구: 지식공유 문화와 개인조직 적합성을 중심으로

A Study on the Mitigation of Burnout and Knowledge Hoarding: Focusing on the Knowledge Sharing Culture and Person Organization Fit

황인호
한국중소기업학회|2021.12|중소기업연구|제43권 제4호|pp. 1-25

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참고문헌

키워드

직무소진Job Burnout지식축적Shared Goal목표공유지식공유 문화개인조직 적합성Knowledge HoardingKnowledge Sharing CulturePerson Organization Fit
주제분류경영학

초록

지식관리가 조직의 핵심 가치로 인식되면서, 조직들은지식관리를 위한 정책 및 기술에 대한 투자를 높이고 있다. 그러나, 중소기업은 지식관리의핵심인 지식공유 지원을 위한 자원이 부족하여 지속적인 지식관리가 어려울 가능성이존재한다. 본 연구는 중소기업 근로자들의 지식축적에 미치는 부정적 동기(직무소진)를제시하고, 조직 차원에서 개선해야 할 조건(지식공유 문화, 개인조직 적합성)을 제시한다. 본 연구는 조직-개인 간 관계에서 스트레스를 설명하는 거래이론 관련 연구를 통해연구가설을 제시하고, 지식관리 정책을 보유한 중소기업의 근로자들을 대상으로 설문을통해 표본을 확보하였다. 더불어, 구조방정식모델링을 실시하여 가설검증을 하였다. 연구결과, 목표공유와 지식공유 문화가 개인의 직무소진을 완화함으로써 지식축적을감소시켰다. 특히, 개인조직 적합성은 목표공유, 지식공유 문화와 직무소진 간의 관계를조절하였다. 연구는 중소기업의 지속적인 지식관리를 위한 전략 수립 관점에서 지식축적완화 방안을 제시하였다는 측면에서 학술적, 실무적 시사점을 제시한다.

Abstract

As knowledge management is recognized as a core value of organizations, organizations are increasing their investment in policies and technologies for knowledge management. However, since SMEs have relatively few resources to support knowledge sharing, which is the core of knowledge management, there is a possibility that continuous knowledge management will be difficult. This study suggests the negative motivation(job burnout) on the knowledge hoarding of SME employees and the conditions to be improved at the organizational level (shared goal, knowledge sharing culture, and person-organization fit). In this study, a hypothesis was presented through a study related to transaction theory to explain the stress in the relationship between the organization and the individual. This study collected samples through a questionnaire targeting workers of SMEs with knowledge management policies. In addition, the hypothesis was verified by performing structural equation modeling. As a result of the study, shared goal and knowledge sharing culture reduced knowledge hoarding through mitigating job burnout. In particular, person-organization fit moderated the relationship between shared goal, knowledge sharing culture, and job burnout. The study presents academic and practical implications in terms of suggesting factors to mitigate the knowledge hoarding of employees for continuous knowledge management of SMEs.

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