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전문성 분위기와 심리적 안전이 지식은폐에 미치는 영향: 협력 지향성의 조절 효과

Effect of Mastery Climate and Psychological Safety on Knowledge Hiding: Moderating Effect of Cooperative Orientation

황인호
지식경영연구원 (The Institute of Knowledge Management, Chosun University)|2022.09|기업과혁신연구 (Journal of Corporation and Innovation)|제45권 제3호|pp. 37-56|DOI 10.22778/jci.2022.45.3.37

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참고문헌

키워드

심리적 안전Psychological Safety암묵적 지식은폐명시적 지식은폐전문성 분위기협력 지향Tacit Knowledge HidingExplicit Knowledge HidingMastery ClimateCooperative Orientation
주제분류무역학

초록

조직 내 파편화된 지식 자원에 대한 통합적 관리가 조직의 지속적 성과에 영향을 주면서, 조직들은 체계적 지식관리를 위한 각종 규칙과 시스템 등을 도입하고 있다. 지식관리가 지속해서 운영되기 위해서는 고품질의 지식을 소유한 조직원의 능동적인 참여가 요구된다. 그러나, 지식은 개인이 어렵게 확보한 무형의 정보까지 포함되므로 지식은폐 가능성이 존재한다. 본 연구는 조직 업무 환경과 개인의 특성에 따라 지식은폐를 감소시키는 조건을 제시하는 것을 목적으로, 전문성 분위기, 심리적 안전, 협력 지향성이 지식은폐에 미치는 영향을 확인한다. 연구는 선행연구를 통해 확보한요인과 설문 문항을 활용하여 선정된 대상에게 설문 조사를 하였으며, 373건의 표본을 활용하여 구조방정식모형과Process 3.1을 활용하여 가설 검증을 하였다. 분석 결과 전문성 분위기가 심리적 안전을 통하여 암묵적, 명시적 지식은폐를 감소시켰으며, 협력 지향성이 전문성 분위기와 심리적 안전과 상호작용 효과를 가져 명시적 지식은폐를 완화하는 것으로 나타났다. 본 연구는 조직원의 지식은폐를 최소화하기 위한 환경, 개인 인식 및 특성 요인을 제시함으로써, 조직 내부의 지식관리 목표 달성을 위한 전략 수립에 도움을 준다.

Abstract

As the integrated management of fragmented knowledge resources within the organization contributes to the continuous performance of the organization, organizations are introducing various rules and systems for systematic knowledge management. In order for knowledge management to be continuously operated, the active participation of organizational members with high-quality knowledge is required. However, since knowledge includes even intangible information that is difficult to obtain by an individual, there is a possibility of knowledge hiding. The purpose of this study is to identify factors that reduce knowledge hiding according to the organizational work environment and individual characteristics. We surveyed the selected subjects using factors and measurement items obtained through previous studies and tested the hypothesis using the structural equation model and Process 3.1 for 373 samples. As a result, the mastery climate reduced tacit and explicit knowledge hiding through psychological safety, and the cooperative orientation had an interactive effect with the mastery climate and psychological safety on knowledge hiding. This study helps to establish strategies for achieving internal knowledge management goals by suggesting factors to minimize the knowledge hiding of employees.

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