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조직의 CSR 전략 이행과정에서 직원 인식 중요성 : ‘진정성’ 개념을 바탕으로

The Importance of Employee’s Perceptions When Conducting a Company’s CSR Strategy : The Concept of ‘Authenticity’

정지영|김상준
한국중소기업학회|2021.12|중소기업연구|제43권 제4호|pp. 27-57

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참고문헌

키워드

텍스트마이닝진정성토픽모델링Topic ModelingText MiningCSRAuthenticity기업의 사회적 책임(CSR)Employee Perception내부이해관계자직원 인식Internal Stakeholder
주제분류경영학

초록

CSR 수행과정에서 나타나는 진정성은 기업의 CSR 전략이행 과정에 어떤 영향을 미치는가? 진정성이란 직원이 조직과의 관계에서 느끼는 내/외적정렬 상태로 직원의 생각, 감정 등의 경험을 통해 그것이 자신에게도 진실하고 유익한지를판단하는 것을 의미하는데, CSR을 시행하고자 하는 조직의 전략과 이를 수행하는 내부이해관계자인 직원의 인식 사이 의미 형성 과정으로 이해할 수 있다. 이를 심층적으로밝히기 위해 ㈜오OO기업을 대상으로 2015년부터 2021년까지 647개의 리뷰 데이터를통해 텍스트 마이닝을 실시하여 토픽모델링 및 의미망 분석을 실시하였고, 특징적으로나타나는 이슈 및 유형을 확인하였다. 분석 결과 대외이미지와 관련한 이슈에서 진정성인식의 가장 큰 특징을 보이며, 진정성의 인식 평가 유형은 크게 수용과 거부로 나뉘고이는 다시 5가지 유형으로 세분화된다. 본 연구의 함의는 조직에서 CSR 전략을 수립할때 외부 및 내부를 모두 고려해야 하고 내부 구성원의 인식이 어떠한가에 대한 반응을수집 및 반영하는 상호작용적 순환관계로 나아가야 한다는 것이다. 마지막으로 본 연구는향후 이후 이러한 상호작용과 관련한 문제 극복 방안을 제시하고 있다.

Abstract

How does authenticity influence the process that conducts a company’s CSR Strategy? Authenticity, an internal/external alignment condition that an employee feels in relation to an organization, means the decision on how true and beneficial to employees through their experiences, such as thoughts and emotions. Also, it can be understood as a process of meaning formation between the organization’s strategy to conduct CSR and the perception of employees conducting CSR. To prove the relation between authenticity and CSR clearly, we used various techniques like Text Mining, Topic Modeling and Semantic network analysis about O corporation’s 657 review data, from 2015 to 2021. As a result of the analysis, we find out the special issues and types. The analysis shows that the issue concerning the ‘external image’ is the biggest characteristic of authenticity perception in other conditions. Furthermore, the types of authenticity perception evaluations are largely divided into acceptance and rejection, in detail, five categories. This study indicates that organizations should consider both external and internal conditions when establishing CSR strategies. In addition, it is necessary to be an interactive circular relationship between the organization and employee, collecting and reflecting employee’s perceptions. Finally, this study proposes ways to overcome problems related to interaction.

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