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중장년 근로자의 세대조화 인식과 지식공유행동의 관계에서 ICT스트레스 및 목표지향성의 조절효과

The Effects of Intergenerational Harmony on Middle Aged Worker’s Knowledge Sharing Behavior: The Moderating Effects of ICT stress and Goal Orientation

이진영|한태영
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2021.02|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제34권 제1호|pp. 81-104|DOI https://doi.org/10.24230/kjiop.v34i1.81-104

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참고문헌

키워드

Knowledge sharing behavior목표지향성Goal orientation지식공유행동Learning goal orientation세대조화 인식숙달목표 지향성ICT스트레스Intergenerational HarmonyICT stress
주제분류심리과학

초록

본 연구는 중장년 근로자가 긴 재직기간 동안 축적한 조직-특화된 지식의 중요성과 최근의 세대갈등에 대한 문제제기를 바탕으로, 중장년 근로자의 세대조화 인식의 긍정적인 효과를 밝히고자 하였다. 지식산업에 대한 시사점을 도출하고자 하는 연구목적에 입각하여 지식공유행동에 대한 영향에 초점을 두었으며, 중장년 근로자가 직면하는 기술적 맥락과 개인차가 지식공유행동을 촉진하는 영향도 밝히고자 하였다. 구체적으로, 중장년 근로자가 경험하는 ICT스트레스와 목표지향성의 조절효과를 검증하였다. 연구모형을 검증하기 위해 국내 다양한 조직에 근무하는 40대 이상 중장년 근로자 284명을 대상으로 자료를 수집했으며, 위계적 다중회귀분석을 활용해 수집한 자료를 분석하였다. 연구 결과, 중장년 근로자의 세대조화 인식은 지식공유행동에 정적인 영향을 미치는 것으로 나타났다. ICT스트레스의 조절효과도 유의미하였다. 숙달목표 지향성의 조절효과 역시 유의한 것으로 나타났으나, 본 연구에서 가정한 것과 다른 패턴을 보였다. 본 연구는 세대 간 조화와 직무행동 간의 관계를 밝힘으로써 조직이 세대갈등 문제를 탐색하고 해결방안을 도출할 필요가 있음을 제시한다. 또한 연구 결과를 토대로 본 연구의 이론적 의의와 실무적 시사점을 논하고, 제한점과 향후 연구 과제를 제시하였다.

Abstract

The purpose of this study was to investigate the positive effect of middle-aged workers’ perception of generational harmony, based on the importance of organization-specialized knowledge accumulated during long tenure and recently raising generational conflict issue. In order to derive implications for the knowledge industry, the focus was on the impact on knowledge-sharing behavior, and the technical context middle-aged workers faces and individual differences faced were also tested to reveal interactional effects on knowledge-sharing behavior. Specifically, the moderating effect of ICT stress and goal orientation experienced by middle-aged workers was examined. To test the research model, data were collected from 284 middle-aged workers in their 40s or older working in various domestic organizations, and the collected data were analyzed using hierarchical multiple regression analysis. As a result of the study, it was found that the perception of generational harmony among middle-aged workers had a positive effect on knowledge sharing behavior. The moderating effect of ICT stress was also significant. The moderating effect of the mastery goal orientation was also found to be significant, but the pattern was different from that hypothesized in this study. This study suggests that the organization needs to explore the generational conflict problem and come up with a solution by clarifying the relationship between generational harmony and job behavior. Also, based on the research results, the theoretical significance and practical implications of this study are discussed, and limitations and future research tasks are presented.

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