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품질경영 성과실현에 대한 품질경영 활동의 영향력에 관한 연구

A Study on the Effect of Quality Management Efforts on Quality Performance

권영훈
한국생산관리학회 (The Korean Production And Operations Management Society)|2006.03|한국생산관리학회지 (Journal of the Korean Production and Operations Management Society)|제17권 제1호|pp. 3-29

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참고문헌

키워드

품질경영품질성과Quality PerformanceQuality Management경영진 참여품질도구(논문투고일 2005. 12. 23; 게재확정일 2006. 2. 27)Executive InvolvementQuality Program
주제분류경영학

초록

본 연구에서는 품질경영 활동이 품질성과와 경영성과에 미치는 영향력을 경영진 참여와 공학적 품질도구 활용수준의 조절효과를 통하여 실증분석하였다. 251개 기업을 대상으로 품질성과, 경영성과를 구분하여 분석한 결과, 품질경영 활동은 공학적 품질성과에 직접효과를 가지지 못하는 것으로 나타났으며 품질성과는 Soft 경영성과에 대해서만 영향을 미치는 것으로 파악되었다. 또한 경영진의 참여 수준과 공학적 품질도구의 활용수준은 품질경영 활동의 성과 실현에 대하여 조절효과를 보이는 것으로 나타났다. 본 연구 결과는 품질경영 성과 실현에 대한 논쟁의 근본 원인을 제시하고 품질경영 활동 실행에 대한 경영진의 역할과 공학적 품질도구 실행의 근거를 제시하고 있다.

Abstract

Recent research on quality management has examined the relationships between quality efforts and quality performance. These studies have produced mixed results, probably because of the nature of the research designs used performance confusion. This study identifies the relationships among quality efforts, managerial performance and engineering performance. Also this study investigates the moderating effect of executives involvement and engineering quality program to quality efforts on quality performance. The test of the structural model supports the proposed hypotheses. The accentuation of this study is the importance of executives involvement and gradual progress to effective quality management.

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