펀 리더십이 직무만족과 고객지향성에 미치는 영향
The Influence of Leadership on Employee's Satisfaction & Effect of Consumer Orientation in the Hotel Industry
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This study targets the organization's Fun leadership, job satisfaction and customer orientation is to evaluate the causal relationship between the services. As a result, on the basis of previous studies Fun leadership, job satisfaction, customer orientation in order to understand the relationships between services and the frequency analysis of a set of hypotheses, research on the concept of confirmatory factor analysis, reliability analysis, reliability and variance extracted index concept and multi-through regression analysis of each study were verified on the concept of causality. In this study, the research hypotheses were verified, and fun setting, job satisfaction and leadership, customer orientation and service for the significant influence job satisfaction and customer orientation significantly more than for the services and relationships, and each hypothesis of the existing previous studies have shown the same results.
Abstract
This study targets the organization's Fun leadership, job satisfaction and customer orientation is to evaluate the causal relationship between the services. As a result, on the basis of previous studies Fun leadership, job satisfaction, customer orientation in order to understand the relationships between services and the frequency analysis of a set of hypotheses, research on the concept of confirmatory factor analysis, reliability analysis, reliability and variance extracted index concept and multi-through regression analysis of each study were verified on the concept of causality. In this study, the research hypotheses were verified, and fun setting, job satisfaction and leadership, customer orientation and service for the significant influence job satisfaction and customer orientation significantly more than for the services and relationships, and each hypothesis of the existing previous studies have shown the same results.
참고문헌 (25)
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