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레지던스호텔 종사원의 임파워먼트, 직무만족, 조직몰입 및 고객지향성의 구조적관계

The Effects of Empowerment, Job Satisfaction, Organizational Commitment and Customer Orientation of Residence Hotel

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한국호텔리조트학회 (Korea Hotel & Resort Association)|2014.02|호텔리조트연구 (Journal of Hotel & Resort)|제13권 제1호|pp. 207-228

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참고문헌

키워드

Organizational CommitmentJob SatisfactionEmpowermentResidence Hotel
주제분류관광학

초록

This study is the empowerment of Residence Hotel employees job satisfaction and organizationalcommitment and customer orientation and to verify the causal impact on the futuremanagement of the Residence Hotel was to provide useful information on the environment. Based on the results of empirical analysis and implications of this research by presentingthe results are as follows: First, factor analysis measurement model, the dimension of theconfiguration they were reasonable, empowerment of the individual care / influence, jobsatisfaction factors of the job itself, had the highest explanatory power. Second, empowermentof Residence Hotel employees significant impact on the organizational commitmenthypothesis that the primary cause of a subset of the self-determination, empowerment andinfluence, and the meaning and role of the hypothesis that higher organizational commitmentincrease significant influence on the organizational commitment showed the effect.Third,the self-determination and influence will have a significant effect on job satisfaction hypothesis2, job itself, appeared to be significant in the promotion and compensation, the jobitself, the meaning and role, promotion, compensation, associate relations significantly affectingboth showed that. This analysis of the Residence Hotel employees satisfied with theoverall business, and pay, allowances, and wages that are perceived as a process can beseen. Finally, organizational commitment of workers Residence significant impact on thecustomer orientation was not analyzed that. This analysis of the Residence Hotel employeesemotional and continuous commitment to meet the needs of the customer-oriented, andcooperative behavior not significantly affect the means.

Abstract

This study is the empowerment of Residence Hotel employees job satisfaction and organizationalcommitment and customer orientation and to verify the causal impact on the futuremanagement of the Residence Hotel was to provide useful information on the environment. Based on the results of empirical analysis and implications of this research by presentingthe results are as follows: First, factor analysis measurement model, the dimension of theconfiguration they were reasonable, empowerment of the individual care / influence, jobsatisfaction factors of the job itself, had the highest explanatory power. Second, empowermentof Residence Hotel employees significant impact on the organizational commitmenthypothesis that the primary cause of a subset of the self-determination, empowerment andinfluence, and the meaning and role of the hypothesis that higher organizational commitmentincrease significant influence on the organizational commitment showed the effect.Third,the self-determination and influence will have a significant effect on job satisfaction hypothesis2, job itself, appeared to be significant in the promotion and compensation, the jobitself, the meaning and role, promotion, compensation, associate relations significantly affectingboth showed that. This analysis of the Residence Hotel employees satisfied with theoverall business, and pay, allowances, and wages that are perceived as a process can beseen. Finally, organizational commitment of workers Residence significant impact on thecustomer orientation was not analyzed that. This analysis of the Residence Hotel employeesemotional and continuous commitment to meet the needs of the customer-oriented, andcooperative behavior not significantly affect the means.

참고문헌 (49)

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