직원 침묵 측정도구 타당화 연구
A Validation study of the Employee Silence Measurement
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참고문헌
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초록
본 연구는 Knoll과 Dick(2013)이 개발한 직원 침묵 측정도구를 한국어 버전으로 타당화하여 국내 직원 침묵의 다양한 유형을 식별하는 데 활용할 수 있도록 하는 데 목적이 있다. 이를 위해 내용 타당도 검증 및 번안을 거쳤으며, 국내 기업 근로자를 대상으로 두 차례 설문 진행을 통해 자료를 수집하였다. 표본 1은 394명, 표본 2는 383명의 응답이 수집되었고, 요인분석, 신뢰도 분석, Rasch 모형이 분석되었다. 분석 결과, 요인부하량이 낮은 1개 문항이 제거되었고, 4개 요인(체념적 침묵, 회피적 침묵, 친사회적 침묵, 기회주의적 침묵) 11개 문항의 측정도구가 타당화되었다. 이 측정도구로 측정된 직원 침묵은 직무 열의와 부(-)적으로, 이직 의도와 정(+)적으로 관련이 있었다. 연구 결과를 바탕으로 이론적, 실무적 시사점에 대해 논의하였다.
Abstract
The purpose of this study is to validate the employee silence measurement developed by Knoll and Dick(2013). We translated the employee silence measurement for validation and collected two independent samples from employees in large and medium-sized companies in South Korea. Sample one comprises 394 employees, and sample two consists of 383 employees. Our analysis included factor analysis, reliability test, and Rasch model. The results show that one item with a low factor loading was removed, and the measurement of 11 items in four factors (i.e., acquiescent silence, quiescent silence, pro-social silence, and opportunistic silence) was validated. Employee silence, as measured by the measurement, was negatively related to work engagement and positively related to turnover intentions. Based on the findings, academic and practical implications were discussed.
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