종업원 침묵행동과 상사지원인식, 절차공정성인식의 관계에서 침묵동기의 매개효과
The Mediating Effect of Silence Motivation on the Relationships among Employee Silence Behavior, Perceived Supervisor Support, and Perceived Procedural Justice
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초록
본 연구의 목적은 첫째, 상사지원인식과 종업원 침묵행동 간의 관계를 살펴보고, 둘째, 체념적·방어적 침묵동기가 상사지원인식과 종업원 침묵행동 간의 관계를 매개하는지를 검증하고, 셋째, 절차공정성인식과 종업원 침묵행동 간의 관계를 살펴보고, 넷째, 체념적·기회주의적 침묵동기가 절차공정성인식과 종업원 침묵행동 간의 관계를 매개하는지를 검증하는 데 있다. 이를 위해 국내 기업의 다양한 직종에 근무하는 종업원 498명을 대상으로 설문조사를 실시하여 자료를 수집하였다. 연구 결과, 상사지원인식은 종업원 침묵행동과 부적인 관련이 있었으며, 체념적·방어적 침묵동기가 상사지원인식과 종업원 침묵행동 간의 관계를 부분 매개하는 것으로 나타났다. 또한 절차공정성인식은 종업원 침묵행동과 부적인 관련이 있었으며, 체념적·기회주의적 침묵동기가 절차공정성인식과 종업원 침묵행동 간의 관계를 완전 매개하는 것으로 나타났다. 이러한 연구결과를 토대로 연구의 시사점, 제한점 및 향후 연구과제에 대해 논의하였다.
Abstract
The purposes of this study were to investigate the relationship between perceived supervisor support and employee silence behavior, the mediating roles of acquiescent silence motivation and defensive silence motivation in the relationship between perceived supervisor support and employee silence behavior, the relationship between perceived procedural justice and employee silence behavior, and the mediating roles of acquiescent silence motivation and opportunistic silence motivation in the relationship between perceived procedural justice and employee silence behavior. Using the survey research method, data were collected from 498 employees who were working in a variety of organizations in Korea. The results of this study showed that perceived supervisor support is negatively related with employee silence behavior. And the relationship between perceived supervisor support and employee silence behavior is partially mediated by acquiescent silence motivation and defensive silence motivation. Also, perceived procedural justice is negatively related with employee silence behavior. The relationship between perceived procedural justice and employee silence behavior is fully mediated by acquiescent silence motivation and opportunistic silence motivation. Based on these results, we discussed the implications of study, limitations, and the suggestions for future research.
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