소비자피해 구제 측면에서 조망한 콘텐츠분쟁조정의 특징과 제도적 보완방안

Abstract

In the content sector, the content adjustment system was introduced in December 2010 when the contents-industry promotion law was revised, and the content-dispute settlement system was newly introduced in April 2011 under the Korean Confederation of Korean Contents. The content dispute settlement system is aimed at disputes between contents industry users (B2B), content providers and users (B2C), users and users (C2C) Consumer protection is meaningless in that the user, or consumer, is the party to which the majority of the disputes are directed. Consumer dispute settlement system under the Korean Consumer Agency and consumer dispute settlement system under the Korea Consumer Council are being operated. However, it can be evaluated as performing differentiated functions in the field and characteristics of the object dispute. At this point, we need to reconsider the contents dispute settlement system over the past 7 years, and examine the role expected to be achieved in terms of consumer dispute resolution and what needs to be supplemented. In this context, this paper examines the status of content disputes in the Dispute Settlement Commission and analyze the process and characteristics of content dispute settlement, which is implemented in accordance with Article 29 of the Disputed Content Industry Procurement Act, Suggesting ways.