본문 바로가기
KERD
논문KCI 등재

조절초점 조직문화가 혁신적 업무행동에 미치는 영향: 긍정적 및 부정적 피드백 추구행동의 매개효과

The Effect of the Regulatory Focus Organizational Culture on the Innovative Work Behavior: The Mediating Effect of the Positive and Negative Feedback Seeking Behavior

허창구|권은아|현광은
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2021.05|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제34권 제2호|pp. 237-260|DOI https://doi.org/10.24230/kjiop.v34i2.237-260

0

조회

0

다운로드

11

인용

0

참고문헌

키워드

innovative work behavior피드백 추구행동feedback seeking behavior혁신적 업무행동조절초점 조직문화regulatory focus organizational culture
주제분류심리과학

초록

본 연구의 목적은 조절초점 조직문화가 긍정적 및 부정적 피드백 추구행동과 혁신적 업무행동에 미치는 영향을 확인하고, 조절초점 조직문화가 피드백 추구행동을 매개로 혁신적 업무행동에 미치는 영향 과정을 확인하는 것이다. 이를 위해 국내 기업의 직장인을 대상으로 온라인 설문을 실시하여 총 245명의 자료를 분석하였다. 주요 연구결과는 다음과 같다. 첫째, 조직문화와 혁신적 업무행동의 관계에서 향상초점 조직문화는 혁신적 업무행동을 증가시켰으나 예방초점 조직문화는 혁신적 업무행동에 영향을 미치지 않았다. 둘째, 조직문화와 피드백 추구행동의 관계에서 향상초점 조직문화는 긍정적 및 부정적 피드백 추구행동 모두를 증가시켰으나 예방초점 조직문화는 긍정적 피드백 추구행동만 증가시켰다. 셋째, 피드백 추구행동과 혁신적 업무행동의 관계에서 부정적 피드백 추구행동은 혁신적 업무행동에 정적인 영향을 미쳤으나 긍정적 피드백 추구행동은 혁신적 업무행동에 영향을 미치지 않았다. 넷째, 조절초점 조직문화 중 향상초점 조직문화만이 부정적 피드백 추구행동을 매개로 혁신적 업무행동에 간접효과를 미치고 있었다. 본 연구결과는 혁신을 추구하는 기업일수록 향상초점 조직문화를 형성하여 종업원들로 하여금 부정적 피드백을 경계하지 않고 적극적으로 수용하여 활용하도록 할 필요성이 있음을 시사한다. 마지막으로 본 연구의 일부 가설이 지지되지 않은 이유와 함께 연구의 제한점과 향후 연구를 위한 제언을 논의하였다.

Abstract

The aims of this study were to identify the effects of regulatory focus organizational culture and feedback seeking behavior on innovative work behavior and to confirm the mediating effect of feedback seeking behavior. For this purpose, an online survey was conducted on employees of domestic companies and a total of 245 data were analyzed. The main results of this study are as follows. First, in the relationship between organizational culture and innovative work behavior, the promotion focus organizational culture increased innovative work behavior, but the prevention focus organizational culture did not affect innovative work behavior. Second, in the relationship between organizational culture and feedback seeking behavior, the promotion focus organizational culture increased both positive and negative feedback seeking behavior, but the prevention focus organizational culture increased only positive feedback seeking behavior. Third, in the relationship between feedback seeking behavior and innovative work behavior, negative feedback seeking behavior had a positive effect on innovative work behavior, but positive feedback seeking behavior did not affect innovative work behavior. Fourth, the promotion focus organizational culture had indirect effects on innovative work behavior through negative feedback seeking behavior. The results of this study suggest that the more companies that pursue innovation, the more they need to form a promotion focus organizational culture, so that employees can actively accept and utilize negative feedback without being wary of negative feedback.

참고문헌 (70)

  1. Bilal Afsar, "Transformational leadership and innovative work behavior", Industrial Management & Data Systems, 114(8), pp.1270~1300 (2014), Emerald[DOI]
  2. Upasna A. Agarwal, "Linking LMX, innovative work behaviour and turnover intentions", Career Development International, 17(3), pp.208~230 (2012), Emerald[DOI]
  3. Amabile, T. M., "A model of creativity and innovation in organizations", Research in organizational behavior, 10(1), pp.123~167 (1988)
  4. Teresa M. Amabile, "Attributions of Creativity: What Are the Consequences?", Creativity Research Journal, 8(4), pp.423~426 (1995), Informa UK Limited[DOI]
  5. Frederik Anseel, "How Are We Doing After 30 Years? A Meta-Analytic Review of the Antecedents and Outcomes of Feedback-Seeking Behavior", Journal of Management, 41(1), pp.318~348 (2015), SAGE Publications[DOI]
  6. Susan J. Ashford, "Feedback-Seeking in Individual Adaptation: A Resource Perspective", Academy of Management Journal, 29(3), pp.465~487 (1986), Academy of Management[DOI]
  7. Susan J. Ashford, "Feedback as an individual resource: Personal strategies of creating information", Organizational Behavior and Human Performance, 32(3), pp.370~398 (1983), Elsevier BV[DOI]
  8. Susan J. Ashford, "Self-regulation for Managerial Effectiveness: The Role of Active Feedback Seeking", Academy of Management Journal, 34(2), pp.251~280 (1991), Academy of Management[DOI]
  9. S Ashford, "Reflections on the Looking Glass: A Review of Research on Feedback-Seeking Behavior in Organizations", Journal of Management, 29(6), pp.773~799 (2003), SAGE Publications[DOI]
  10. Deborah L. Bandalos, "The Effects of Item Parceling on Goodness-of-Fit and Parameter Estimate Bias in Structural Equation Modeling", Structural Equation Modeling: A Multidisciplinary Journal, 9(1), pp.78~102 (2002), Informa UK Limited[DOI]
  11. Bang, E. J., "The causes and results of promotion focus culture and prevention focus culture: focused on the differences between public and private sectors", master, pp.2009
  12. Binnewies, C., "Creativity and innovation at work: The role of work characteristics and personal initiative", Psicothema, 24(1), pp.100~105 (2012)
  13. Ziguang Chen, "Leader-member exchange and member performance: A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate.", Journal of Applied Psychology, 92(1), pp.202~212 (2007), American Psychological Association (APA)[DOI]
  14. 최병권, "피드백추구행동이 직무성과 및 직무만족에 미치는 영향: 육성적 피드백과 상사의 부하신뢰의 역할", 대한경영학회지, 27(2), pp.179~199 (2014), 대한경영학회
  15. Katleen E. M. de Stobbeleir, "Self-Regulation of Creativity at Work: The Role of Feedback-Seeking Behavior in Creative Performance", Academy of Management Journal, 54(4), pp.811~831 (2011), Academy of Management[DOI]
  16. Deal, T. E., "Corporate Cultures" (1982), Addison-Wesley
  17. Krispijn Faddegon, "If we have the will, there will be a way: Regulatory focus as a group identity", European Journal of Social Psychology, 38(5), pp.880~895 (2008), Wiley[DOI]
  18. Arnd Florack, "Regulatory focus and investment decisions in small groups", Journal of Experimental Social Psychology, 43(4), pp.626~632 (2007), Elsevier BV[DOI]
  19. Jens Förster, "Speed", accuracy decisions in task performance: Built-in trade-off or separate strategic concerns?, 2003, pp.90(1), 148~164[DOI]
  20. Ronald S. Friedman, "The effects of promotion and prevention cues on creativity.", Journal of Personality and Social Psychology, 81(6), pp.1001~1013 (2001), American Psychological Association (APA)[DOI]
  21. E. Tory Higgins, "Beyond pleasure and pain.", American Psychologist, 52(12), pp.1280~1300 (1997), American Psychological Association (APA)[DOI]
  22. Hofstede, G., "Culture’s consequences: International differences in work-related values" (1984), sage
  23. Alice H.Y. Hon, "Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor", International Journal of Hospitality Management, 33(2), pp.416~424 (2013), Elsevier BV[DOI]
  24. Li‐tze Hu, "Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives", Structural Equation Modeling: A Multidisciplinary Journal, 6(1), pp.1~55 (1999), Informa UK Limited[DOI]
  25. Daniel R. Ilgen, "Consequences of individual feedback on behavior in organizations.", Journal of Applied Psychology, 64(4), pp.349~371 (1979), American Psychological Association (APA)[DOI]
  26. Onne Janssen, "Job demands, perceptions of effort-reward fairness and innovative work behaviour", Journal of Occupational and Organizational Psychology, 73(3), pp.287~302 (2000), Wiley[DOI]
  27. 지성호, "목표지향성과 혁신행동의 관계에서 지속학습활동의 매개효과", Journal of The Korean Data Analysis Society, 14(5), pp.2745~2759 (2012), 한국자료분석학회
  28. Johnston, R. E., "The power of strategy innovation: a new way of linking creativity and strategic planning to discover great business opportunities" (2013), Amacom
  29. ROSABETH MOSS KANTER, "Three Tiers for Innovation Research", Communication Research, 15(5), pp.509~523 (1988), SAGE Publications[DOI]
  30. Katz, D., "The social psychology of organizations" (1978), Wiley
  31. 김어림, "목표지향성이 지속학습활동에 미치는 영향에서 긍정 및 부정 피드백 추구행동의 매개효과", 한국심리학회지: 산업 및 조직, 31(1), pp.123~147 (2018), 한국산업및조직심리학회[DOI]
  32. 김일천, "혁신적 업무행동의 선행요인에 관한 연구", 경영연구, 19(2), pp.281~316 (2004), 한국산업경영학회
  33. 고득영, "직무자율성과 혁신행동 간의 관계: 직무만족의 매개효과와 성격과 조직혁신풍토의 조절효과", 한국심리학회지: 산업 및 조직, 25(1), pp.215~238 (2012), 한국산업및조직심리학회[DOI]
  34. 권중생, "혁신적 조직문화가 인적자원의 혁신성과 조직몰입에 미치는 영향", 경영연구, 26(1), pp.153~182 (2011), 한국산업경영학회[DOI]
  35. 권경숙, "부정피드백추구행동이 혁신행동에 미치는 영향: 코칭리더십에 의해 조절된 학습목표지향성의 매개효과 중심으로", 한국콘텐츠학회 논문지, 20(3), pp.542~559 (2020), 한국콘텐츠학회[DOI]
  36. Klodiana Lanaj, "Regulatory focus and work-related outcomes: A review and meta-analysis.", Psychological Bulletin, 138(5), pp.998~1034 (2012), American Psychological Association (APA)[DOI]
  37. 이준호, "집단주의 조직문화에서 창의적 성과를 위한 커뮤니케이션의 역할", 대한경영학회지, 23(1), pp.183~203 (2010), 대한경영학회
  38. 이상완, "수평적 조직문화, MCS의 역동적 긴장, 그리고 혁신성 간의 관계에 관한 연구", 회계와 정책연구, 25(4), pp.223~243 (2020), 한국회계정책학회[DOI]
  39. John M Levine, "Development of Strategic Norms in Groups", Organizational Behavior and Human Decision Processes, 82(1), pp.88~101 (2000), Elsevier BV[DOI]
  40. Nira Liberman, "Promotion and prevention choices between stability and change.", Journal of Personality and Social Psychology, 77(6), pp.1135~1145 (1999), American Psychological Association (APA)[DOI]
  41. Penelope Lockwood, "Motivation by positive or negative role models: Regulatory focus determines who will best inspire us.", Journal of Personality and Social Psychology, 83(4), pp.854~864 (2002), American Psychological Association (APA)[DOI]
  42. Cassie Mogilner, "Time Will Tell: The Distant Appeal of Promotion and Imminent Appeal of Prevention: Table 1", Journal of Consumer Research, 34(5), pp.670~681 (2008), Oxford University Press (OUP)[DOI]
  43. Francesco Montani, "Individual and contextual determinants of innovative work behaviour: Proactive goal generation matters", Journal of Occupational and Organizational Psychology, 87(4), pp.645~670 (2014), Wiley[DOI]
  44. 문계완, "리더십 유형과 조직문화가 혁신행동에 미치는 영향", 산업경제연구, 22(6), pp.3289~3320 (2009), 한국산업경제학회
  45. Elizabeth W. Morrison, "Longitudinal study of the effects of information seeking on newcomer socialization.", Journal of Applied Psychology, 78(2), pp.173~183 (1993), American Psychological Association (APA)[DOI]
  46. Michael D Mumford, "Managing Creative People: Strategies and Tactics for Innovation", Human Resource Management Review, 10(3), pp.313~351 (2000), Elsevier BV[DOI]
  47. Michael D. Mumford, "Creativity syndrome: Integration, application, and innovation.", Psychological Bulletin, 103(1), pp.27~43 (1988), American Psychological Association (APA)[DOI]
  48. 남승하, "자기효능감과 직무만족이 조직구성원의 혁신행동과 직무성과에 미치는 영향: 혁신행동의 매개효과를 중심으로", 한국인사행정학회보, 16(4), pp.27~55 (2017), 한국인사행정학회
  49. Guihyun Park, "A Process Model of Goal Orientation and Feedback Seeking", Human Performance, 20(2), pp.119~145 (2007), Informa UK Limited[DOI]
  50. Robert W. Renn, "Development and field test of a feedback seeking, self-efficacy, and goal setting model of work performance", Journal of Management, 27(5), pp.563~583 (2001), SAGE Publications[DOI]
  51. Robbins, S. P., "Organizational behaviour: A managerial and organizational perspective" (1993), Prentice-Hall
  52. Kai Sassenberg, "Why some groups just feel better: The regulatory fit of group power.", Journal of Personality and Social Psychology, 92(2), pp.249~267 (2007), American Psychological Association (APA)[DOI]
  53. Susanne G. Scott, "Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace", Academy of Management Journal, 37(3), pp.580~607 (1994), Academy of Management[DOI]
  54. Beate Seibt, "Stereotype Threat and Performance: How Self-Stereotypes Influence Processing by Inducing Regulatory Foci.", Journal of Personality and Social Psychology, 87(1), pp.38~56 (2004), American Psychological Association (APA)[DOI]
  55. James Y. Shah, "Promoting Us or Preventing Them: Regulatory Focus and Manifestations of Intergroup Bias", Personality and Social Psychology Bulletin, 30(4), pp.433~446 (2004), SAGE Publications[DOI]
  56. James Shah, "Expectancy × value effects: Regulatory focus as determinant of magnitude and direction.", Journal of Personality and Social Psychology, 73(3), pp.447~458 (1997), American Psychological Association (APA)[DOI]
  57. Christina E. Shalley, "The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here?", Journal of Management, 30(6), pp.933~958 (2004), SAGE Publications[DOI]
  58. Shin, D. H., "The effect of promotionprevention organizational culture & emotional leadership on organizational conflict & team performance", master, pp.2012
  59. Lisa A. Steelman, "Moderators of employee reactions to negative feedback", Journal of Managerial Psychology, 19(1), pp.6~18 (2004), Emerald[DOI]
  60. Robert P. Tett, "A personality trait-based interactionist model of job performance.", Journal of Applied Psychology, 88(3), pp.500~517 (2003), American Psychological Association (APA)[DOI]
  61. Anne S. Tsui, "Adaptive Self-regulation: A Process View of Managerial Effectiveness", Journal of Management, 20(1), pp.93~121 (1994), SAGE Publications[DOI]
  62. Michelle Tuckey, "The influence of motives and goal orientation on feedback seeking", Journal of Occupational and Organizational Psychology, 75(2), pp.195~216 (2002), Wiley[DOI]
  63. Don VandeWalle, "A test of the influence of goal orientation on the feedback-seeking process.", Journal of Applied Psychology, 82(3), pp.390~400 (1997), American Psychological Association (APA)[DOI]
  64. J. Craig Wallace, "A Multilevel Model of Employee Innovation", Journal of Management, 42(4), pp.982~1004 (2016), SAGE Publications[DOI]
  65. West, S. G., "Structural equation modeling: Concepts, issues, and applications", pp.56~75 (1995), Sage
  66. SAORI YANAGIZAWA, "Effect of goal difficulty and feedback seeking on goal attainment and learning 1", Japanese Psychological Research, 50(3), pp.137~144 (2008), Wiley[DOI]
  67. 여은아, "섬유기업의 조직문화가 혁신역량과 사업성과에 미치는 영향-기업규모에 따른 조절효과를 중심으로", 한국의류학회지, 32(4), pp.542~552 (2008), 한국의류학회
  68. Yoo, T. Y., "Psychology applied to work" (2016), Sigmapress
  69. Feirong Yuan, "Innovative Behavior in the Workplace: The Role of Performance and Image Outcome Expectations", Academy of Management Journal, 53(2), pp.323~342 (2010), Academy of Management[DOI]
  70. Zhou, J., "Research in personnel and human resources management", pp.165~217 (2003), Elsevier Science

관련 논문AI추천

피드백추구행동에 관한 연구 동향 분석 : 국내 실증 연구 중심으로김광우, 김우철, 설웅환, 조현정한국기업교육학회 · 기업교육과인재연구2024 · 제26권 제4호조절초점 관점에서의 직무개선의 차별적 선행요인과 결과변인: 조절초점과 직무만족, 이직의도, 혁신행동을 중심으로정소희, 정은경한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2020 · 제33권 제2호구성원의 완벽주의가 혁신행동에 미치는 영향 - 조직변화 수용성의 매개효과와 조절초점의 조절된 매개효과 -박지환, 유승우한국인적자원관리학회 · 인적자원관리연구2024 · 제31권 제5호성과관리와 혁신행동: 목표명확화와 혁신지향적 조직문화의 매개-조절효과를 중심으로류근필, 이재용한국인사행정학회 · 한국인사행정학회보2020 · 제19권 제3호코칭리더십이 잡크래프팅에 미치는 영향: 피드백 추구행동의 매개효과와 조절초점의 조절효과권태희, 정은경한국코칭심리학회 · 한국심리학회지: 코칭2025 · 제9권 제2호혁신지향 조직문화와 혁신행동의 관계에서 코칭리더십과 기본심리욕구의 순차적 매개효과김선민, 탁진국한국코칭심리학회 · 한국심리학회지: 코칭2023 · 제7권 제2호

이 간행물의 다른 논문 (5건)

그릿과 직무만족 간의 관계: 목표-현재 일자리 일치도의 매개효과와 사회경제적지위의 조절효과손영우, 이수란, 정수진pp. 153-182직장인의 인공지능 기술 사용의도: 기술에 대한 지각된 유용성과 신뢰, 조직지원인식의 역할을 중심으로정예슬, 박지영pp. 183-211Machine Learning Approach to Personality Assessment and Its Application to Personnel Selection: A Brief Review of the Current Research and Suggestions for the Future안혜련, 옥지수pp. 213-236제조업 사무직 종사자의 직무 스트레스가 알코올 조절실패에 미치는 영향: 대처 음주동기를 통한 고통감내력의 조절된 매개효과홍형기, 김현진pp. 261-285성격 다양성이 삶의 만족과 직무 수행에 미치는 영향: 숙달 접근 목표 지향성의 매개 효과박영석, 박지훈pp. 287-318
원문 보기