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지식요청 동료의 심리적 특권의식에 대한 지식제공자의 인식이 지식은폐 행동에 미치는 영향: 지식은폐 동기의 매개효과와 상사 모니터링의 조절효과

The mediation effects of knowledge hiding motivations between knowledge requester’s psychological entitlement and knowledge hiding and the moderated mediation effect of supervisor monitoring

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본 연구의 목적은 지식요청 동료의 심리적 특권의식에 대한 지식제공자의 인식이 지식제공자의 지식은폐 행동에 미치는 영향에서 지식제공자의 지식은폐 동기(사적소유, 손실회피, 부정평가 염려, 부정적 관계)의 매개효과를 확인하고, 상사 모니터링의 조절된 매개효과를 확인하는 데 있다. 가설 검증을 위해 국내 다양한 기업에서 근무하는 400명의 직장인을 대상으로 온라인 설문 조사를 실시하였다. 설문 응답을 분석한 결과, 지식요청 동료의 심리적 특권의식에 대한 지식제공자의 인식이 지식제공자의 지식은폐 행동에 미치는 영향에서 지식제공자의 지식은폐 동기 중 사적소유 동기, 손실회피 동기, 부정평가 염려 동기의 매개효과가 유의하였다. 그러나 지식은폐 동기 중 부정적 관계 동기의 매개효과는 유의하지 않았다. 상사 모니터링은 지식요청 동료의 심리적 특권의식과 지식제공자의 지식은폐 행동 간 관계에서 지식제공자의 사적소유 동기와 손실회피 동기의 매개효과를 조절하여 조절된 매개효과가 유의한 것으로 나타났다. 본 연구는 지식제공자가 인식하는 지식요청 동료의 심리적 특권의식이 지식제공자의 지식은폐 동기를 높임으로써 궁극적으로 지식은폐 행동을 더 하도록 한다는 점을 확인하였다. 또한 지식을 요청하는 동료의 심리적 특권의식이 지식제공자의 지식은폐 동기를 통해 지식은폐 행동을 높이는 과정을 상사 모니터링이 조절한다는 것을 확인하였다. 구체적으로, 상사의 모니터링 수준이 높을수록 지식요청 동료의 심리적 특권의식이 지식제공자의 지식은폐 동기(사적소유, 손실회피)를 통해 지식은폐 행동을 높이는 영향을 완화한다는 점을 확인하였다.

Abstract

The purpose of this study is to examine the mediation effects of knowledge hiding motivations(personal ownership, fear of loss, concern for negative evaluation, and negative relation) between the knowledge requester’s psychological entitlement and knowledge hiding. Also, the purpose of this study is to examine the moderated mediation effect of supervisor monitoring on the mediating effects of knowledge hiding motivations. For the study, the survey was conducted on 400 employees working at various companies in Korea. According to the data analysis, knowledge hiding motivations(personal ownership, fear of loss, and concern for negative evaluation) had mediating effects between the knowledge requester’s psychological entitlement and knowledge hiding. But, negative relation motivation had no significant mediating effect. The supervisor monitoring moderated the mediating effects of knowledge hiding motivations(personal ownership, fear of loss motivation) between the knowledge requester’s psychological entitlement and knowledge hiding. But, concern for negative evaluation motivation and negative relation motivation had no significant moderated mediation effects. This study is expected to provide important implications for practitioners about the mediating effects of knowledge hiding motivation and the moderated mediating effects of supervisor monitoring.

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