우월한 동료의 직무중심 인상관리가 구성원의 지식숨김에 미치는 영향: 동료를 향한 악의적 선망의 매개효과 및 부정적 호혜성의 조절효과를 중심으로
The Effect of Superior Peer's Job-focused Impression Management on Knowledge Hiding: The Mediating Effect of Malicious Envy towards One’s Superior Peer and Moderating Effect of Negative Reciprocity
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본 연구는 구성원들 간의 대인관계에서 구성원이 동료의 지식 요청에도 ‘지식숨김’ 행동을 하는 일련의 과정을 확인하고자 하였다. 구체적으로, 우월한 동료의 직무중심 인상관리가 동료를 향한 악의적 선망을 매개로 구성원의 지식숨김 행동에 어떠한 영향을 미치는지 살펴보았다. 또한 구성원의 부정적 호혜성이 악의적 선망과 지식숨김 간의 관계와 악의적 선망의 매개효과를 조절하는지 살펴보았다. 자료 수집을 위해 총 350명의 상사와 함께 근무하고 있는 개인들을 대상으로 설문조사를 실시하였다. 분석 결과, 구성원의 동료를 향한 악의적 선망이 동료의 직무중심 인상관리와 구성원의 지식숨김 행동 간의 관계를 매개하는 것으로 나타났다. 또한 구성원의 부정적 호혜성 수준에 따라 악의적 선망과 지식숨김 행동 간의 관계가 조절되는 것으로 나타났다. 즉, 부정적 호혜성이 낮을 때 보다 높을 때 악의적 선망과 지식숨김 행동 간의 정적인 관계가 강해지는 것으로 나타났다. 마지막으로 우월한 동료의 직무중심 인상관리가 구성원의 악의적 선망을 거쳐 지식숨김 행동으로 가는 간접효과가 구성원의 부정적 호혜성 수준이 높을수록 증가하는 조절된 매개효과를 확인하였다. 이러한 연구 결과를 바탕으로 하여 지식숨김 행동에 미치는 우월한 동료의 직무중심 인상관리에 대한 다른 구성원의 인식, 악의적 선망, 그리고 부정적 호혜성과의 상호작용에 대해 논의하고 향후 연구를 위한 제언을 제시하였다.
Abstract
The purpose of this study was to investigate the influence of superior peer's job-focused impression management on knowledge hiding behavior and the mediating role of malicious envy to coworkers. In addition, this study examined the moderating role of employee's negative reciprocity in the relationship between malicious envy and knowledge hiding. The results from 350 participants provided evidence that (a) superior peer's job-focused impression management was negatively related to employee's malicious envy, (b) malicious envy was negatively related to employee's knowledge hiding behavior, (c) malicious envy partially mediated the relationship between superior peer's job-focused impression management and knowledge hiding, (d) employee's negative reciprocity moderated the relationship between malicious envy and knowledge hiding. Based on these results, theoretical and practical implication, limitations, and direction for future research were discussed.
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