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공감리더십은 노인복지관 사회복지사의 역할 외 서비스행동을 증대시키는가?: 정서적 조직몰입과 이직의도의 조절된 매개모형에 대한 검증

Does Empathetic Leadership Increase Extra-Role Service Behavior of Social Workers Working in Senior Welfare Center?: Verification of a Moderated Mediation Model of Affective Organizational Commitment and Turnover Intention

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키워드

주제분류행정학

초록

본 연구의 목적은 공감리더십과 역할 외 서비스행동 간의 관계에서 정서적 조직몰입의 매개효과, 공감리더십과 역할 외 서비스행동 간의 직접적 관계와 공감리더십과 정서적 조직몰입 간의 직접적 관계에서 이직의도의 조절효과, 그리고 공감리더십이 정서적 조직몰입을 통해 역할 외 서비스행동에 영향을 미치는 간접적 관계에서 이직의도의 조절효과를 검증하는 것이었다. 이의 달성을 위해 자기기입식 질문지를 사용하여 노인복지관 사회복지사들로부터 수집한 402명의 유효 응답자료를 분석하였다. 그 결과, 정서적 조직몰입은 공감리더십과 역할 외 서비스행동 간의 관계에서 부분매개역할을 수행하는 것으로 나타났다. 이직의도는 공감리더십과 역할 외 서비스행동 간의 직접적 관계, 공감리더십과 정서적 조직몰입 간의 직접적 관계, 그리고 공감리더십이 정서적 조직몰입을 통해 역할 외 서비스행동에 영향을 미치는 간접적 관계에서 조절역할을 수행하는 것으로 나타났다. 이러한 결과에 기초하여 본 연구의 함의와 한계점을 제시하였다.

Abstract

The purpose of this study was to verify the mediating effect of affective organizational commitment in the relationship between empathetic leadership and extra-role service behavior, the moderating effect of turnover intention in the direct relationship between empathetic leadership and extra-role service behavior and in the direct relationship between empathetic leadership and affective organizational commitment, and the moderating effect of turnover intention in the indirect relationship in which empathetic leadership affects extra-role service behavior through affective organizational commitment. To achieve this, data collected from 402 social workers who were working in elderly welfare center by self-administered questionnaires were analyzed. As a result, it was found that affective organizational commitment played a partial mediating role in the relationship between empathetic leadership and extra-role service behavior. Turnover intention was found to play a moderating role in the direct relationship between empathetic leadership and extra-role service behavior, the direct relationship between empathetic leadership and affective organizational commitment, and the indirect relationship in which empathetic leadership affects extra-role service behavior through affective organizational commitment. Based on these results, the implications and limitations of this study were presented.

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