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섬김리더십이 정서몰입, 고객지향성, 이타행동에 미치는 영향: 직무만족의 매개효과를 중심으로

The Effects of Servant Leadership on Affective Organizational Commitment, Customer Orientation, and Altruistic Behavior: Focusing on the Mediating Effect of Job Satisfaction

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초록

본 연구의 목적은 섬김리더십이 정서몰입, 고객지향성, 이타행동에 영향을 미치는 과정과 이러한 과정에서 직무만족이 매개역할을 하는지를 규명하는 데 있다. 이를 위해 국민건강보험공단의 직원들을 대상으로 설문조사를 실시하여 총 787명의 유효 응답자료를 분석에 사용하였다. 분석결과, 섬김리더십은 직무만족, 정서몰입, 고객지향성, 이타행동에 각기 정적 영향을 직접 미치는 것으로 나타났다. 그리고 섬김리더십이 정서몰입, 고객지향성, 이타행동에 영향을 미치는 과정에서 직무만족은 매개역할을 수행하는 것으로 밝혀졌다. 마지막으로 이 연구에서의 결과를 토대로 연구의 시사점과 추후 연구과제에 대해 논의하였다.

Abstract

The purpose of this study was to examine the effects of the servant leadership on affective organizational commitment, customer orientation, and altruistic behavior, focusing on the mediating effect of job satisfaction. Data were collected by questionnaire from 787 employees who have been working at the National Health Insurance Service(NHIS). The analysis result showed that servant leadership had a positive effect directly on job satisfaction, affective organizational commitment, customer orientation, and altruistic behavior. Also job satisfaction mediated the relationship between servant leadership and outcome variables(affective organizational commitment, customer orientation, and altruistic behavior). Finally, Implication of results and future research tasks were discussed.

참고문헌 (53)

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