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코로나-19로 인한 재택근무 상황에서 상사 신뢰가 직장고립에 미치는 영향: 조직몰입과 재택근무 강도의 조절된 매개효과를 중심으로

A Study on the Influence of Trust in Leaders on Workplace Isolation in the Work-From-Home due to COVID-19

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참고문헌

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초록

본 연구는 코로나-19 팬데믹으로 인한 재택근무 경험이 있는 직장인을 대상으로 재택근무 상황에 상사 신뢰와 직장고립의 관계에서 조직몰입과 재택근무 강도의 조절된 매개효과를 확인하고자 하였다. 이를 위해 코로나-19 이후, 재택근무 경험이 있는 직장인을 대상으로, SPSS PROCESS Macro를 사용하여 최종 185명의 응답을 분석하였다. 본 연구의 결과는 다음과 같다. 첫째, 재택근무 상황에서 상사 신뢰는 직장고립에 부(-)적 영향을 미친다. 둘째, 코로나로 인한 재택근무 상황에서 조직몰입은 상사 신뢰와 직장고립의 관계를 매개하였다. 셋째, 재택근무 강도는 조직몰입과 직장고립의 관계를 조절하였고, 넷째, 재택근무 강도가 상사신뢰가 조직몰입을 통해 직장고립에 이르는 경로를 조절하는 조절된 매개 효과를 확인하였다. 이러한 결과를 바탕으로, 본 연구는 국내의 재택근무와 직장고립에 관한 연구를 확장하고, 기업의 재택근무 관련 HRD 실행에 있어 재택근무의 강도, 직원 관리방식, 신뢰 기반의 리더십, 조직 차원의 지원에 대한 시사점을 제공한다는 의의가 있다.

Abstract

This study attempted to confirm the mediating effect of organizational commitment and the moderating effect of work-from-home intensity in the relationship between leader trust and workplace isolation for office workers who have worked from home due to the COVID-19 pandemic. To this end, the final 185 responses were analyzed using SPSS PROCESS Macro. The results of this study are as follows. First, in a work-from-home situation, leader trust has a negative effect on workplace isolation. Second, organizational commitment during work-from-home due to COVID-19 mediated the relationship between leader trust and workplace isolation. Third, work-from-home intensity moderated the relationship between organizational commitment and workplace isolation. Fourth, work-from-home intensity moderated the mediation effect of organizational commitment. Based on these results, this study suggests that it is important to lower the sense of isolation of employees by enhancing leader trust in work-from-home situations. This study is meaningful in that it expands research on work-from-home and workplace isolation in Korea and provides implications for the intensity of work-from-home, employee management methods, trust-based leadership, and organizational support in the implementation of HRD related to the work-from-home.

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