장애인 취업지원을 위한 장애인고용공단과 공단 외부 실무자의 협력경험: 외부실무자를 중심으로
The Corporation Experience of Cooperation between the KEAD and Those Outside for Employment Support for the Disabled: Focused on Outside Practitioners
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초록
본 연구는 원스톱 시스템의 도입 및 활성화를 위해 공단 외부 실무자들을 대상으로 공단과의 협력경험을 탐색하고, 장애인 취업 지원 서비스를 제공하는 공공기관 간의 연계와 협력 활성화 방안을 모색하는 데 목적이 있다. 이를 위해 공단과 협력을 진행하고 있는 외부 실무진 5팀, 총 13명을 대상으로 초점집단면접(FGI)을 실시하였다. 얻어진 면접 자료는 전사 후, 코딩 과정을 거쳐 내용을 분석하였으며 그에 따른 결과를 요약하면 다음과 같다. 첫째, 공단과의 협력 과정에서 각 기관의 강점을 고려하고, 명확한 역할 분담이 이루어질 때, 성공적으로 협력이 이루어짐을 확인하였다. 둘째, 공단과의 협력 과정에서 공단으로부터 피드백을 받기 어렵거나 공단 담당자와 생기는 갈등, 역할 및 실적 중복, 정보 공유 문제 등의 어려움이 있을 때, 협력이 제대로 이루어지지 않음을 확인하였다. 셋째, 협력 및 연계의 활성화를 위한 방안으로 효율적 시스템의 구축 및 공통 기준의 마련, 전문성에 따른 기관별 역할 분담, 서비스 제공에 필요한 실질적인 정보 공유, 실무자들의 인식 개선, 비전 및 예산 등의 공동 관리 체계 등이 필요함을 확인하였다. 마지막으로 이러한 연구결과를 토대로 본 연구의 의의 및 원스톱 시스템의 방향성을 논의하였다.
Abstract
The purpose of this study is to explore the outside pratitioners` experience of cooperation with the KEAD for the introduction and activation of the one-stop system, and to seek ways to promote cooperation and linkage between public institutions that provide employment support services for the disabled. To this end, a focus group interview (FGI) was conducted with a total of 13 people, 5 teams of external working groups working in cooperation with the KEAD. The obtained interview data were analyzed after transcription and coding process, and the results are summarized as follows. At first, it was confirmed that cooperation was successful when the strengths of each institution were considered in the process of cooperation with the KEAD and a clear division of roles was established. Second, it was confirmed that cooperation was not carried out properly when it was difficult to receive feedback from the KEAD in the process of cooperation with them, there were difficulties such as conflicts with the person in charge of the KEAD, duplication of roles and performance, and information sharing problems. Third, as a way to activate cooperation and linkage, it is necessary to establish an efficient system and prepare common standards, to share roles for each institution according to expertise, to share practical information necessary for service provision, to improve the awareness of working people, and to jointly manage the vision and budget. Finally, based on these research results, the significance of this study and the direction of the one-stop system were discussed.
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