여행사 리더의 포용적 리더십이 심리적 안전감과 직무열의, 혁신행동에 미치는 영향

Abstract

The purpose of this study is to identify the influence relationship between variables by applying the inclusive leadership, psychological safety, and job engagement of team leaders as antecedents that promote innovative behavior of travel agency employees. The travel agencies surveyed were selected from the top 20 BSP ticketing agencies. For data collection, only employees performing travel product-related work among the selected travel agency employees were selected as samples. The survey was conducted from November 1 to November 30, 2024, in a way that respondents wrote directly. Finally, 258 questionnaires were used for analysis, and the data analysis methods used were confirmatory factor analysis and structural equation modeling. The results of the analysis showed that inclusive leadership had a positive effect on psychological safety, job enthusiasm, and innovative behavior. Psychological safety and job enthusiasm had a positive effect on innovative behavior. This study has academic significance in that it is the first to confirm the structural relationship between inclusive leadership, psychological safety, job engagement, and innovative behavior in travel agencies. In addition, it provides useful practical implications to strengthen the inclusive leadership of travel agency leaders.