소비자보호법상 청약철회권 행사와 사업자의 부당행위 - 사업자의 청약철회권 배제사유 남용행위를 중심으로 -

Abstract

Under the Consumer Protection Act, the right to withdraw subscriptions was introduced due to the specificity of the commodity distribution method and the need for consumer protection. In this paper, we examined the unfair practices of operators that hamper the exercise of the right to withdraw their applications, and sought institutional improvements necessary for the smooth operation of the system. First, as part of the system of withdrawal of applications, supplementation of the procedures for inspection of goods is needed. Second, it is necessary to strengthen the information preparation, including the cost of securing transparency in the reasons for excluding the right to withdraw the right of subscription and the costs for the withdrawal of the subscription. Third, for items that exclude or restrict the right to withdraw subscriptions, various consumer rights protection systems and links are required, such as the enhancement of the display advertisement and the guarantee of consumer quality assurance.