팀성과에 영향을 미치는 팀협업에 관한 연구: 컨설팅 프로젝트를 중심으로 팀공유인지, 팀정보교류, 팀지식통합, 팀효능감의 매개효과
A Study on Team Collaboration Affecting Team Performance: Mediating Effect of Team Shared Cognition, Team Transactive Memory, Team Knowledge Integration, and Team Efficacy with Focus on Consulting Projects
0
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
본 연구는 복잡하고 다양한 컨설팅 프로젝트에 참여하는 구성원들의 서로 다른 인식체계와 서로 다른 지식체계에 대한 프로젝트의 팀성과에 영향을 미치는 팀협업의 연구다. 본 연구의 목적은 컨설팅 프로젝트의 인지적 상호작용 과정에서 팀공유인지, 팀정보교류, 팀지식통합, 팀효능감의 매개효과를 분석하는 것이다. 본 연구는 선행 연구를 바탕으로 연구모형과 연구가설을 수립하였다. 컨설팅 프로젝트에 참여한 컨설턴트를 대상으로 자료를 수집하였다. 연구가설에 대한 실증적 분석을위해 인구통계학적 분석, 타당도 및 신뢰성 분석, 가설검정을 위한 구조모형 분석, 팬텀 변수를 이용한 매개효과 분석을 수행하였다. 연구 결과, 팀성과를 높이기 위해서는 인식체계인 팀공유인지 및 팀정보교류의 개선이 필요하며, 지식체계인 팀지식통합이 함께 향상되어야 한다. 따라서 서로 다른 인지 및 지식체계를 통합하고, 서로의 전문성을 신뢰하며, 성공적으로 팀 작업을 수행할 수 있는 팀효능감이 필요하다. 그리고 향후 인지 과정의 하위요인에 관한 연구가 필요하다고 본다.
Abstract
This study is a study on the different cognitive systems and different knowledge systems of members participating in complex and diverse consulting projects, and it is a study on team collaboration that affects the team performance of the project. The purpose of this study is to analyze the mediating effects of team shared cognition, team transactive memory, team knowledge integration, and team efficacy in the cognitive interaction process of a consulting project. This study established a research model and research hypothesis based on previous studies. Data were collected from consultants who actually participated in the consulting project. To empirically analyze the research hypothesis, demographic analysis, validity and reliability analysis, structural model analysis for hypothesis verification, and mediating effect analysis using phantom variables were performed. As a result of the study, in order to increase team performance, it is necessary to improve team shared cognition and team transactive memory, which are cognitive systems, and team knowledge integration, which is a knowledge system, must also be improved. Therefore, there is a need for a sense of team efficacy that integrates disparate cognitive and knowledge systems, trusts each other's expertise, and enables successful team work. In addition, future studies on sub-factors of cognitive processes are needed.
참고문헌 (102)
- W. Y. Kim, "A Study on the Effect of Task Conflict and Relationship Conflict on Project Performance in Consulting Project", Ph. D., pp.2018
- 송재준, "팀 협업과 정보교류체제가 성과에 미치는 영향 : 성숙도의 조절효과를 중심으로", 박사, 경영학과 인사관리전공, pp.2013
- M. Kubr, "Management consulting: A guide to the profession" (2002), International Labour Office
- 여우현, "경영컨설턴트 역량 및 컨설팅완성도가 경영성과에 미치는 영향", 디지털융복합연구, 14(6), pp.93~107 (2016), 한국디지털정책학회[DOI]
- 권현기, "기업 내부 컨설팅 프로젝트 수행의 핵심성공요인(CSF)에 관한 탐색적 연구", Entrue Journal of Information Technology, 15(2), pp.65~84 (2016), 엘지씨엔에스
- S. H. Appelbaum, "The critical success factors in the client-consulting relationship", Journal of management development, 24(1), pp.68~93 (2005)[DOI]
- 배용섭, "경영컨설팅 성과에 영향을 미치는 컨설턴트의 역량에 관한 실증연구 : 컨설팅사 및 수진기업 특성에 따른 조절효과 중심으로", 박사, 경영학과 생산운영관리전공, pp.2013
- 윤성환, "혁신적인 비즈니스 컨설팅을 위한 요인에 관한 연구: 컨설턴트와 의뢰기업 특성을 중심으로", 한국통신학회논문지, 43(10), pp.1751~1762 (2018), 한국통신학회[DOI]
- 이상봉, "중소벤처기업 컨설팅특성이 경영성과에 미치는 영향 연구: 컨설팅성과의 매개효과를 중심으로", 경영교육연구, 35(1), pp.67~92 (2020), 한국경영교육학회
- L. A. Vidal, "Measuring project complexity using the analytic hierarchy process", International Journal of Project Management, 29(6), pp.718~727 (2011)[DOI]
- D. H. Kim, "An exploratory study on collaboration ability, feedback, and project performance of new ICT projects", KMIS International Conference, pp.482~485 (2021)
- J. T. Meng, "Study on Relationship Among Team Autonomy, Transactive Memory System, Performance Measurement System and Team Performances, Organizational Performances", Ph. D., pp.2018
- 박경원, "공공기관의 성과관리, PMS의 이용방식, 조직학습 및 조직성과간의 관계", 글로벌경영학회지, 9(4), pp.135~156 (2012), 글로벌경영학회[DOI]
- R. T. Keller, "Job involvement and organizational commitment as longitudinal predictors of job performance : A study of scientists and engineers", Journal of Applied Psychology, 82(4), pp.539~545 (1997)[DOI]
- M. Tushman, "Communication across organizational boundaries: Special boundary roles in the innovation process", Administrative Science Quarterly, 22, pp.587~605 (1977)[DOI]
- M. Tushman, "External communication and project performance : An investigation into the role of gatekeepers", Management Science, 26, pp.1071~1085 (1980)[DOI]
- J. C. Henderson, "Managing I", S Design Teams : A Control Theories Perspective, 1992, pp.38, 757~777
- 한정원, "공유멘탈모델, 정보교류체제, 팀 효능감과 팀 성과와의 관계", 상업교육연구, 30(5), pp.47~80 (2016), 한국상업교육학회[DOI]
- Dillenbourg, P., "Collaborative-learning: Cognitive and Computational Approaches", pp.1~19 (1999), Elsevier
- 송재준, "팀 협업과 정보교류체제가 성과에 미치는 영향: 성숙도의 조절효과를 중심으로", 상업교육연구, 27(3), pp.45~72 (2013), 한국상업교육학회
- 부제만, "컨설팅 산업에서의 협업 성공요인에 관한 연구", 대한설비관리학회지, 21(2), pp.125~134 (2016), 대한설비관리학회
- W. B. Rouse, "On looking into the black box : Prospects and limits in the search for mental models", Psychological Bulletin, 100, pp.349~363 (1986)[DOI]
- P. N. Johnson-Laird, "Managerial and organizational cognition: Theory, methods and research", pp.130~146 (1983), Sage Publications
- J. R. Wilson, "Mental models : Theory and application in human factors", Human Factors, 31(6), pp.617~634 (1989)[DOI]
- S. T Fiske, "Social Cognition" (1991), McGraw-Hill
- E. Salas, "Team Cognition:Process and Performance at the Inter-and Intra-Individual Level", Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 46(3), pp.397~397 (2002)
- L. A. DeChurch, "The cognitive underpinnings of effective teamwork : A meta-analysis", Journal of Applied Psychology, 95(1), pp.32~53 (2010)[DOI]
- L. A. DeChurch, "Measuring team shared mental models: a meta-analysis. The cognitive underpinnings of effective teamwork: a meta-analysis", Group Dynamic:Theory, Research, and Practice, 14(1), pp.1~14 (2010)[DOI]
- R. Klimoski, "Team Mental Model : Construct or Metaphor?", Journal of Management, 20(2), pp.403~437 (1994)[DOI]
- S. Mohammed, "Metaphor on more: a 15-year review of the team mental model construct", Journal of Management, 36(4), pp.876~910 (2010)[DOI]
- J. E Mathieu, "The Influence of Shared Mental Models on Team Process and Performance", Journal of Applied Psychology, 85(2), pp.273~283 (2000)[DOI]
- D. M. Wegner, "Transactive Memory in Close Relationships", Journal of Personality and Social Psychology, 61(6), pp.923~929 (1991)[DOI]
- K. Lewis, "Measuring Transactive Memory Systems in the Field: Scale Development and Validation", Journal of Applied Psychology, 88(4), pp.587~604 (2003)[DOI]
- R. L. Moreland, "Shared cognition in organizations", pp.3~32 (1999), Psychology Press
- 박헌준, "상이한 지식체계 간의 지식통합 과정 고찰: 경영자 학습자의 이론화와 응용화 메커니즘을 중심으로", 인사조직연구, 28(3), pp.1~31 (2020), 한국인사조직학회[DOI]
- S. R. Barley, "Handbook of career theory", pp.41~65 (1989), Cambridge University Press
- P. L. Berger, "The social construction of reality. A treatise in the sociology of knowledge" (1966), Double and Company
- R. Freeth, "Independent Thinking in an Uncertain World", pp.262~283 (2019), Routledge
- W. H. Sewell Jr., "A theory of structure:Duality, agency, and transformation", American Journal of Sociology, 98(1), pp.1~29 (1992)[DOI]
- P. Tracey, "Fish out of water: Translation, legitimation, and new venture creation", Academy of Management Journal, 61(5), pp.1627~1666 (2018)[DOI]
- L. P. Robert, "Social Capital and Knowledge Integration in Digitally Enabled Team", Information Systems Research, 19(3), pp.314~334 (2008)[DOI]
- A. R. Dennis, "Information Exchange and Use in Group Decision Making: You Can Lead a Group to Information, but You Can't Make It Think", MIS Quarterly, 17(4), pp.433~457 (1996)[DOI]
- T. H. Reus, "Rhyme and Reason:Emotional Capability and the Performance of Knowledge-Intensive Work Groups", Human Performance, 17(2), pp.245~266 (2004)[DOI]
- T. C. Lin, "Understanding the Role of Behavioural Integration in ISD Teams : An Extension of Transactive Memory Systems Concept", Information Systems Journal, 22(3), pp.211~234 (2012)[DOI]
- G. Okhuysen, "Integrating Knowledge in Groups: How Formal Interventions enable Flexibility", Organization Science, 13(4), pp.370~386 (2002)[DOI]
- H. W. Chesbrough, "Open innovation: The new imperative for creating and profiting from technology" (2006), Harvard Business Press
- C. S. Wagner, "The collaborative era in science: Governing the network" (2018), Springer, Palgrave Macmillan
- "Collaboration: From groan zone to growth zone" (2019)[URL]
- E. Leahey, "Prominent but less productive: The impact of interdisciplinarity on scientists’ research", Administrative Science Quarterly, 62(1), pp.105~139 (2017)[DOI]
- Y. H. Kim, "The Effects of Shared Mental Model and Efficacy on Innovative Behavior", Ph. D., pp.2020
- A. Bandura, "Exercise of human agency through collective efficacy", Current directions in Psychological Science, 9(3), pp.75~78 (2000)[DOI]
- D. Chan, "Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models", Journal of Applied Psychology, 83(2), pp.234~246 (1998)[DOI]
- D. S. Kim, "The Effects of Team Learning Behavior and Shared Mental Model on Team Performance; Focused on the moderating effectof team efficacy", Ph. D., pp.2015
- C. B. Gibson, "Understanding group-efficacy: An empirical test of multiple assessment methods", Group & Organization Management, 25(1), pp.67~97 (2000)[DOI]
- C. B. Gibson, "Do They Do what They Believe They Can? Group Efficacy and Group Effectiveness across Tasks and Cultures", Academy of Management Journal, 42(1), pp.138~152 (1999)[DOI]
- Nagaraj Sivasubramaniam, "A Longitudinal Model of the Effects of Team Leadership and Group Potency on Group Performance", Group & Organization Management, 27(1), pp.66~96 (2002), SAGE Publications[DOI]
- S. M. Gully, "A meta-analysis of team-efficacy, potency, and performance: interdependence and level of analysis as moderators of observed relationships", Journal of applied psychology, 87(5), pp.819~832 (2002)[DOI]
- G. Chen, "The role of different levels of leadership in predicting self- and collective efficacy: Evidence for discontinuity", Journal of Applied Psychology, 87(3), pp.549~556 (2002)[DOI]
- M. A. West, "Innovation at work : Psychological perspectives", Social behaviour, 4(1), pp.15~30 (1990)[DOI]
- S. J. Zaccaro, "Team Leadership", The Leadership Quarterly, 12(4), pp.451~483 (2001)[DOI]
- S. Mohammed, "Team Mental Models in a Team Knowledge Framework:Expanding Theory and Measurement across Disciplinary Boundaries", Journal of Organizational Behavior, 22(2), pp.89~106 (2001)[DOI]
- M. A. Marks, "The impact of cross-training on team effectiveness", Journal of Applied Psychology, 87(1), pp.3~13 (2002)[DOI]
- J. E. Mathieu, "Scaling the quality of teammates' mental models: equifinality and normative comparisons", Journal of Organizational Behavior, 26, pp.37~56 (2005)[DOI]
- The Influence of Cognitive and Demographic on Team Effectiveness, "H. R. Kang", Korean Academy Of Management, 51~75 (2003)
- A Study on Influence Factors and Results of Shared Mental Model Formation within Teams, "O. S. Park", Korean Academy Of Management, 23~50 (2003)
- M. J. Kim, "A Study on the Effects of Team Diversity and Interaction of Team Shared Mental Model on Team Effectiveness", Korean Academy Of Management, 2(8), pp.857~881 (2009)
- Y. Liu, "The Influence of Transactive Memory System on Individual Career Resilience: The Role of Taking Charge and Self-Promotion", International Journal of Environmental Research and Public Health, 16(18), pp.3390~ (2019)[DOI]
- Z. Zhang, "Transactive memory system links work team characteristics and performance", Journal of Applied Psychology, 92(6), pp.1722~1730 (2007)[DOI]
- Y. Yoo, "Development of transactive memory systems and collective mind in virtual teams", The International Journal of Organizational Analysis, 9(2), pp.187~208 (2001)[DOI]
- N. Michinov, "Investigating the relationship between transactive memory and performance in collaborative learning", Learning and Instruction, 19(1), pp.43~54 (2009)[DOI]
- D. Rau, "Knowing Who Knows What: The Effect of Transactive Memory on the Relationship between Diversity of Expertise and Performance in Top Management Teams", Ph. D., pp.2001
- J. H. Choi, "The Effectof Team Learning Behavior and Transactive Memory System on Team Performance: Focused on Team Cohesiveness", Ph. D., pp.2015
- J. S. Prichard, "The effects of team-skills training on transactive memory and performance", Small Group Research, 38(6), pp.696~726 (2007)[DOI]
- P. J. Hinds, "Distributed work", pp.213~233 (2002), MIT Press
- S. J. Zaccaro, "Self-efficacy, adaptation, and adjustment", pp.305~328 (1995), Springer
- D. M. Wegner, "Theories of Group Behavior", pp.185~208 (1987), Springer-Verlag
- B. Liu, "The mediating effects of team efficacy on the relationship between a transactive memory system and team performance", Social Behavior and Personality: an international journal, 38(7), pp.865~869 (2010)[DOI]
- L. K. Lewis, "Employee Perspectives on Implementation Communication as Predictors of Perceptions of Success and Resistance", Western Journal of Communication, 70(1), pp.23~46 (2006)[DOI]
- 오원경, "팀의 특성과 팀 효능감 간 관계에 대한 TMS의 매개효과", 경영학연구, 46(1), pp.213~233 (2017), 한국경영학회[DOI]
- 김동희, "교류기억체계와 전문지식통합이 프로젝트팀 성과에 미치는영향 : 정보시스템 개발을 중심으로", 인터넷전자상거래연구, 15(4), pp.205~222 (2015), 한국인터넷전자상거래학회
- 김희영, "정보시스템구축 프로젝트에서 구성원의 업무성과에 대한 온라인 소셜네트워킹의 영향", 경영정보학연구, 16(1), pp.17~35 (2014), 한국경영정보학회[DOI]
- 신경식, "가상 팀의 교류활성기억 시스템과 팀 성과의 관계:가상 팀 속성을 선행요인으로", 한국전자거래학회지, 15(2), pp.137~166 (2010), 한국전자거래학회
- S. Y. Choi, "The Impact of Information Technology and Transactive Memory Systems on Knowledge Sharing, Application, and Team Performance: A Field Study", MIS Quarterly, 34(3), pp.855~870 (2010)[DOI]
- J. S. C. Hsu, "The Impact of Transactive Memory Systems on IS Development Teams’ Coordination, Communication, and Performance", International Journal of Project Management, 30(3), pp.329~340 (2012)[DOI]
- D. H. Walker, "Coping with uncertainty and ambiguity through team collaboration in infrastructure projects", International Journal of Project Management, 35(2), pp.180~190 (2017)[DOI]
- R. M. Grant, "Toward a Knowledge-based Theory of the Firm", Strategic Management Journal, 17(S2), pp.109~122 (1996)[DOI]
- R. M. Grant, "Prospering in Dynamically competitive Environment : Organizational Capability as Knowledge Integration", Organization Science, 7(4), pp.375~387 (1996)[DOI]
- P. M. Senge, "The art and practice of the learning organization", pp.1990, Doubleday
- 이춘우, "서울특별시 중간관리자의 솔선수범행동과 부하의 직무만족 및 직무성과", 서울도시연구, 12(2), pp.189~215 (2011), 서울연구원[DOI]
- S. H. Jeong, "Relationship between Knoledge Management Process and Organizational Effectiveness in Clinical Nurses", Journal of Korea Academy of Nursing Administration, 9(3), pp.415~427 (2003)[DOI]
- 홍진원, "조직구성원의 지식통합 역량에 대한 선행 요인과 지식창출 효과에 관한 연구: 융합 지향 조직을 중심으로", 지식경영연구, 15(4), pp.105~126 (2014), 한국지식경영학회[DOI]
- A. Tiwana, "Expertise Integration and Creativity in Information Systems Development", Journal of Management Information Systems, 22(1), pp.13~43 (2005)[DOI]
- Y. S. Kim, "A study on the factors affecting the continuous use intention for smart factories of small and medium-sized manufacturing companies-Focus on the Post Acceptance Model (PAM)", Ph. D., pp.2021
- J. P. Woo, "Structural equation model concept and understanding" (2016), Hannarae publishing co.
- J. J. Song, "SPSS AMOS Statistical Analysis Method (necessary for writing a thesis)" (2016), History of the 21st Century
- K. K. Shin, "Amos 20 Statistical Analysis Focusing on writing master's and doctoral degrees and academic thesis" (2016), Book Publishing House Cheongram
- Y. K. Hong, "The Study on the major variables for Revisit improvement in VR Theme Park :Focusing on the Exogenous Variables of Presence, Physical Environment and Human Service, and Mediated Effect of Delight", Ph. D., pp.2019
- R. M. Baron, "The moderator –. mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations", Journal of personality and social psychology, 51(6), pp.1173~1182 (1986)[DOI]
- C. H. Choi, "Complete SPSS · AMOS at once for writing a thesis" (2018), POD Company
- B. R. Bae, "AMOS 21 Structural Equation Modeling Principles and Practices" (2014), Book Publishing House Cheongram
- M. E. Sobel, "Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models", Sociological Methodology, 13, pp.290~312 (1982)[DOI]
- K. J. Preacher, "SPSS and SAS procedures for estimating indirect effects in simple mediation models", Behavior research methods, instruments, & computers, 36(4), pp.717~731 (2004)[DOI]
