부서내 개인간 갈등의 원인에 관한 경험적 연구
An Empirical Study on Task Conflict and Relationship Conflict between Individuals in Departments of Organizations
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본 연구에서는 조직 내 부서에 근무하는 개인들이 겪는 직무 갈등과 관계 갈등이 어떤 요인의 영향을 받는지 그리고 인구사회경제학적 변수에 따라 어떤 차이가 나는지를 경험적으로 검증하였다. 주요 결과를 제시하면 다음과 같다. 첫째, 직무 갈등은 연령이 증가할수록 증가하고 관계 갈등은 30대를 제외하고는 연령이 증가할수록 증가하고 있다. 둘째, 학력이 증가할수록 직무 갈등이 증가하는 것으로 나타났다. 셋째, 직위가 높아질수록 직무 갈등이 증가하고 있다. 넷째, 직무 갈등과 관계 갈등은 상호 정적 상관관계를 갖는다. 다섯째, 역할모호성과 왜곡된 의사전달은 직무갈등 뿐 아니라 관계갈등에 긍정적 영향을 미쳤다. 여섯째, 집단신뢰는 관계갈등에 대해 부정적 영향을 미쳤다. 일곱째, 공식화와 직무 갈등 및 관계 갈등 간에 그리고 집단신뢰와 직무 갈등 간에 부정적 상관관계가 나타났다. 끝으로 직무 갈등 및 관계 갈등을 감소시키기 위해서는 집단신뢰와 공식화 수준을 증가시키는 반면 역할모호성과 왜곡된 의사전달은 감소시켜야 할 것으로 보인다.
Abstract
This study attempts to test whether authoritarian attitude, role ambiguity, formalization, distorted communication, group trust influence on task conflict and relationship conflict between individuals in departments of organizations. The followings are results which are significant statistically. First, role ambiguity and distorted communication influence on task conflict relationship conflict positively. Secondly, group trust influence on relationship conflict negatively. Thirdly, task conflict and relationship conflict are correlated each other positively. Fourthly, formalization is correlated with task conflict and relationship conflict negatively. Fifthly, group trust is correlated with task conflict negatively. Sixthly, age and education are correlated with task conflict positively.
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