조직에서 지방공무원의 역할갈등 및 역할 모호성에 대한 경험적 연구
The empirical Study on Local Public Officials‘ Role-Conflict and Role-Ambiguity in the Organization
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고도산업사회의 도래와 더불어, 조직의 규모가 확대되고 사회기능이 전문화되어 조직에서 공무원들의 역할에 대한 중요성이 점점 증대되어 왔다. 그러나, 공무원 자신이 기대하고 있는 역할에 모순이 생기거나 기대되는 역할 상호간에 역할갈등이 발생하게 되고 아울러 업무와 책임 한계에 대한 명확한 구분이 없으며 역할을 수행하는데 필요한 정보가 제한되어 있는 역할모호성 현상이 나타나게 되었다. 이러한 역할갈등과 역할모호성은 조직의 성과를 저해하게 된다. 따라서 이 논문에서는 먼저 역할이론 등을 고찰하고 그 이론들을 기초로 분석모형을 설정했으며, 아울러 그것을 바탕으로 지방공무원을 대상으로 역할갈등 및 역할모호성에 대한 경험적 연구를 실시하였다. 그리고 거기에서 나타난 역할갈등 및 역할모호성의 정도와 영향을 미치는 요인 등을 분석했다. 분석 결과, 역할갈등 및 역할모호성에 영향을 미치는 여러 요인 중에 참여, 의사전달, 공식화, 연령, 직위, 근무연한, 리더쉽 및 성별의 순서로 영향력을 가지고 있는 것으로 나타났다.
Abstract
With the advent of highly industrialized society, as the scale of organizations enlarged and the specialization of social functions accelerated, public officials‘ role in the organization has been increased. But it is appeared a phenomenon that the information is limited in performing role, that public officials themselves are contradictory to expecting role, or that the conflicts between roles are happened. Such a role-conflict, role-ambiguity reduces the performance of organization. Therefore, on the basis of public official and role theory, we have designed a analysis model and we have practiced empirical study on the factors and degrees of the role-conflict and role-ambiguity in local public officials. As a result of analysis, the effect of many factors on role-conflict and role-ambiguity is significant in the order of participation, communication, formalization, age, position, tenure, leadership and sex.
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