숙박서비스 분야 자격제도 개선방안에 관한 연구 - 국가자격 및 NCS기반 자격 비교를 중심으로 -

Abstract

This article introduces the qualification system of hotel industry focusing on the comparison of the national qualification and the NCS qualifications. It is an overall review of the qualification systems from its background, scope of the test, and overall application summary so far. This article also aims to find out how to improve the qualification system dealing with practical issues. To serve the purpose of this study, the researcher has conducted a focus group interview in joint efforts with two specialists from the related business fields and six professors who have experience in hotel industry and participated in NCS development project. Based on an analysis of the interview, the researcher suggests the followings. Firstly, the demand of the national qualification exam of hotel industry should be increased. In order to increase the demand, the exam should be more industry focused and practical. Also providing incentives to the hotels which hiring the holders of hotel industry national qualification is suggested. Secondly, the exam criteria should be re-consisted in a more practical way which is applying general practice of hotel industry. Finally NCS qualification system should be improved the awareness since it has not been widely acknowledged by the hotel industry, hotel employees and the students who majoring hotel and tourism yet.