기업의 사회적 책임 만족도가 역할 갈등, 직무만족도 그리고 이직의도에 미치는 영향
Effects of CSR Satisfaction on Role Conflict, Job Satisfaction, and Turnover Intention
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초록
본 연구의 목적은 크게 두 가지로 구성된다. 첫 번째는 종업원들을 대상으로 한 기업의 사회적 책임 관련 기존 연구에서 전혀 고려되지 않고 있던 역할 갈등이라는 변수와의 관련성을 확인하는 것이다. 많은 종업원들의 퇴사 이유 가운데 하나인 역할 갈등은 기업으로 하여금 불필요한 비용을 발생시키기 때문에, 종업원들의 역할 갈등을 감소시키는 것은 기업의 중요한 이슈 가운데 하나가 될 수밖에 없다. 두 번째는 기존 여러 연구에서 확인되었던 기업의 사회적 책임과 직무만족도, 그리고 역할 갈등/직무만족도와 이직의도와의 관련성을 다시 한 번 확인하는 것이다. 이 과정에서 기존 연구와 달리 기업의 사회적 책임을 종업원들이 얼마나 기억하는지에 근거하여 측정하지 않고 종업원들이 자사의 사회적 책임에 얼마나 만족하는지를 측정하였다. 본 연구에서 설정한 가설을 검증하기 위해 일반 사기업에 종사하고 있는 종업원들을 대상으로 설문조사를 실시하였다. 분석 결과, 기업의 사회적 책임에 대한 만족도가 높은 종업원들의 역할 갈등은 상대적으로 낮은 것으로 나타나 기업의 사회적 책임과 역할 갈등 사이의 새로운 관계를 확인할 수 있었다. 또한 기업의 사회적 책임에 대한 만족도가 높을수록 직무만족도는 높은 것으로 나타났으며, 역할 갈등이 높을수록 직무만족도 역시 낮은 것으로 나타나 기존 연구의 결과들과 일치하는 결과를 얻었다. 하지만 역할 갈등이나 직무만족도는 이직의도에 영향을 미치지 않는 것으로 나타나 향후 연구에서 이를 다시 한 번 확인할 필요가 있다.
Abstract
This research has two purposes. One purpose is to check out the effect of CSR on role conflict which is rarely focused in CSR research area. It generates unnecessary cost what employees exiting their companies. Therefore, managing employee’s resign is a big concerns. One of many reasons why employees resign is role conflict. The other purpose checks out again the relations among CSR, job satisfaction, turnover intention which are confirmed by previous researches. CSR is usually measured by how someone remembers or evaluate CSR based perceive CSR activities or performances in previous researches. In this study, CSR is measured using the concept of CSR satisfaction. To confirm the hypotheses which is established in this study, field survey is conducted to employees working for private corporations. According to the result of analysis, the CSR satisfaction has a reduction effect of employee’s role conflict. Additionally, it is confirmed the effect of CSR satisfaction on job satisfaction and the relations between role conflict and job satisfaction. However, role conflict and job satisfaction has no effect on turnover intention in this study. In the future research, it need to be restudied the reason why the relations between role conflict/job satisfaction and turnover intention is not significant.
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