조직 내 사회적 교환관계가 공무원의 혁신적 업무행동에 미치는 영향
Impact of the Social Exchange Relations on the Innovative Work Behavior of Public Employees
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초록
본 연구는 공공부문의 혁신과정에서 조직 내 사회적 교환관계의 질이 공무원의 혁신적 업무행동에 어떠한 영향력을 미치는가를 규명하고자 실증적 분석을 실시하였다. 연구를 위해 구조화된 설문지를 바탕으로 공무원들을 대상으로 실증적 자료를 수집하여 구조방정식모형을 통해 분석하였다. 연구결과를 요약하면 다음과 같다. 첫째는 공무원들이 인지하는 사회적 교환관계의 질과 혁신적 업무행동의 관계에 있어, 상사-부하교환관계(LMX)는 혁신적 업무행동에 영향을 미치는 것으로 나타났다. 반면, 동료교환관계(TMX)는 혁신적 업무행동에 영향을 미치지 않는 것으로 나타났다. 둘째는 사회적 교환관계의 질적 수준은 직무몰입에 영향을 미친 것으로 나타났다. 셋째는 공무원들이 인지하는 사회적 교환관계와 혁신적 업무행동의 관계에서 직무몰입은 상당한 수준에서 매개역할을 하는 것으로 나타났다. 이러한 결과는 행태학적 관점에서 사회적 교환관계와 공무원 개인의 혁신성향의 관계를 설명하는데 이론적 기여를 할 것으로 보인다.
Abstract
This research explores the impacts on the quality of social exchange relations for public employees innovative work behavior during the public sector reformation. Research results are summarized as follows. The first, the qualitative of social exchange and innovative work behavior of public employees relate with LMX(Leader-Member Exchange). But TMX(Team Member Exchange) not impact. The second, qualitative level of social exchange relations impact on the job commitment. The third, job commitment does the intermediate role between the quality of social exchange and innovative work behaviors of public employees. These result contribute to the explanation of how public employees innovative work behavior work in the public sector innovative process theory.
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