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코로나19 시기 사회복지사의 직무스트레스, 소진 및 이직의도 간의 관계

The Mediating Effect of Burnout on the Relationship between Job Stress and Turnover Intention among Child Welfare Workers during the COVID-19 Pandemic

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초록

본 연구는 코로나19 팬데믹 기간 동안 사회복지사의 직무스트레스, 소진 및 이직의도 간의 관계를 검증하였다. 이에 본 연구에서 제시한 연구문제는 첫째, 아동복지분야 사회복지사의 직무스트레스가 이직의도에 영향을 주는가? 둘째, 아동복지분야 사회복지사의 소진이 이직의도에 영향을 주는가? 셋째, 직무스트레스와 이직의도 간의 관계에서 소진이 매개효과를 갖는가?이다. 이에 본 연구는 직무스트레스와 이직의도 간의 관계, 소진과 이직의도 간의 관계, 그리고 소진의 매개효과를 분석하였다. 분석 결과에 의하면, 직무스트레스와 이직의도 간의 관계에서 정(+)의 유의미한 관계가 확인되었고, 소진과 이직의도 간의 관계에서도 정(+)의 유의미한 영향이 확인되었다. 또한 직무스트레스와 이직의도 간의 관계에서 소진의 매개효과를 확인하였다. 결론에서는 이러한 분석결과를 기반으로 아동복지분야 사회복지사의 이직을 줄일 수 있는 정책적, 실천적 함의를 제시하였다.

Abstract

The purpose of this research is to examine the relationship between job stress, burnout, and turnover intention among child welfare workers during the COVID-19 pandemic. Data were collected by surveying 306 child welfare workers from multiple child welfare agencies in the Jeollanam-do area. Participants were purposively selected and completed an online survey containing demographic questions and measures of job stress, burnout, and turnover intention. Findings indicate a positive relationship between job stress and turnover intention, as well as a positive relationship between burnout and turnover intention. In addition, burnout significantly mediated the relationship between job stress and turnover intention. These results can serve as a foundation for developing strategies designed to reduce job stress, burnout, and turnover intention among child welfare workers. Implications for policy change and future research are discussed in turn.

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