사회복지사의 분배공정성에 대한 인식이 이직의도에 미치는 영향: 직무스트레스와 직무 만족도의 직렬다중매개효과 분석

Abstract

This study aimed to examine the relationship between social workers’ perceptions of distributive justice and their turnover intention. In particular, the study sought to identify the serial multiple mediation effect of job stress and job satisfaction in the relationship between these two variables. To analyze the serial multiple mediation model, SPSS 26 and PROCESS Macro were utilized. The findings of this study are summarized as follows: First, perceptions of distributive justice among social workers did not directly influence their turnover intention. Second, the serial multiple mediation effect involving distributive justice, job stress, job satisfaction, and turnover intention was statistically significant. Third, among the indirect effects, the pathway mediated by job stress alone showed the strongest effect. These findings provide an integrated understanding of how social workers’ perceptions of distributive justice are linked to turnover intention through job stress and job satisfaction. The findings provide comprehensive policy and practical implications by examining the interrelationships among social workers’ perceptions of distributive justice, job stress, job satisfaction, and turnover intention, thereby contributing to improvements in the work environment, reduction of job stress, and enhancement of job satisfaction.