BtoB거래에서의 협업 Quality 측정도구 개발과 조직성과와의 관계 연구
The Study on Develop a Measuring Collaboration Quality and Organizational Performance in Business to Business Market
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초록
본 연구는 급변하는 경영환경 속에서 BtoB거래에서의 협업이 중요함에도 불구하고 협업을 구성하는 요소가 불명확하기에 협업Quality라고 명명한 측정도구 개발이 목적이며, 이를 바탕으로 BtoB기업의 조직성과와의 구조적 관계를 연구한 논문이다. 협업Quality의 측정개발은 Study1, Study2로 구성이 되어있으며, Study1에서는 FGI를 통해 협업Quality의 측정항목을 개발하고, 전문가 집단의 인터뷰를 통해 협업의 구성요인을 알아냈다. Study2에서는 측정항목들의 신뢰성과 타당성을 검증하여 4개의 요인으로 도출하였고, 이 요인들을 신뢰, 공유된 목표, 정보공유성, 조직유연성으로 명명하였다. 마지막으로 도출된 요인들과 조직성과와의 관계를 규명하였다. 결과적으로 본 연구의 협업Quality는 BtoB거래에서 공급업체와 구매업체간의 협업을 의미하며, 개발된 측정도구는 향후 협업과 파트너십 연구에 기초자료가 될 것으로 기대된다.
Abstract
The purpose of this study was to develop a measuring tool called 'Collaboration Quality amid current uncertainty over elements forming collaboration despite its importance in BtoB transaction under rapidly changing business management environment, on which basis we investigated structural relationship with BtoB corporate organizational performances. The measurement and development of Collaboration Quality were made in Study 1 and Study 2. Study 1 involved development of measurement items related to Collaboration Quality through FGI and identification of components forming collaboration through interview of expert groups. Study 2 involved verification of reliability and validity of measuring instruments and derivation of 4 related elements which were called reliability, shared objectives, information-sharing, and organizational flexibility. Finally, we considered the relationship between derived elements and organizational performances. In conclusion, the Collaboration Quality in this study refers to collaboration between corporate suppliers and corporate buyers in BtoB transaction and will provide basis for research into collaboration and partnership in the period ahead.
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