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정보탐색이 신제품개발 과정 및 성과에 미치는 영향

The Effects of Information Search on New Product Development Process and Performance

심덕섭|하성욱
한국지식경영학회 (The Knowledge Management Society of Korea)|2020.12|지식경영연구 (Knowledge Management Research)|제21권 제4호|pp. 109-127|DOI 10.15813/kmr.2020.21.4.006

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키워드

정보탐색Information Search시장성과기술지식기술성과시장지식Technical KnowledgeMarket KnowledgeTechnical PerformanceMarket Performance
주제분류경영학

초록

본 연구는 정보탐색이 신제품개발 과정과 성과에 미치는 영향을 검증하기 위해 5개 기업의 82개 신제품개발과제에 대한 실증조사를 진행하였다. 정보탐색은 일반정보, 내부정보와 외부정보에 대한 탐색으로 구분하였고, 신제품개발과제의 성과는 기술성과와 시장성과로 구분하였다. 본 연구의 실증결과는 다음과 같다. 내부정보 탐색은 신제품개발과제의 기술 지식을 증가시키고, 외부정보 탐색은 신제품개발과제의 시장지식을 증가시켰다. 신제품개발과제의 기술지식과 시장지식은 각각 기술성과를 향상시키고, 시장지식만이 시장성과를 향상시켰다. 전체적으로 신제품개발과제의 기술지식은 내부정보 탐색과 기술성과간의 관계를 완전 매개하였다. 신제품개발과제의 시장지식은 외부정보 탐색과 기술성과간의 관계를 완전 매개하고, 외부정보 탐색과 시장성과간의 관계를 완전 매개하였다. 기술지식 혹은 시장지식은 여기 언급된 조합 이외에 정보 탐색과 신제품개발 성과간의 어떤 관계도 매개하지 않았다. 연구결과에 대한 시사점과 향후 연구방향에 대해 논의하였다.

Abstract

This study empirically investigates the effects of information search on new product development (NPD) process and performance with a sample of 82 NPD projects in 5 firms. The information search is consisted of general sources, internal sources, and external sources. The performance is consisted of technological and market performance. Findings show that information search from internal sources increases the technological knowledge of the NPD team, and information search from external sources increases the market knowledge of the NPD team. The technological and market knowledge of the NPD team increases its technical performance respectively. Only the market knowledge of the NPD team increases its market performance. Overall, the technological knowledge of the NPD team fully mediates the relationship between the information search from internal sources and its technical performance. The market knowledge of the NPD team fully mediates the relationship between the information search from external sources and its technical performance, and the relationship between the information search from external sources and its market performance. There is no other significant mediation relationships between the information searches and the performances. Implications of the research findings are discussed, and recommendation for future research are provided.

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