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호텔 직원의 조직후원인식이 조직변화몰입 및 근로의욕과 이직의도에 미치는 영향

Hotel Employee's Cognition for Organization Support Influencing Involvement of Organization Change, Work Motivation, and Intention for Turnover

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주제분류관광학

초록

The purpose of this study is to know whether the Competitiveness Reinforcement in the hotel industry and Perceived Organizational Support(POS) have an influence on Commitment to Organizational Change(COC), Work Desire and Turnover Intention about multidimensional relationship. The survey questionnaires were distributed to hotel rooms division employees in Seoul City. Two hundred twenty-six showing a 90.4% usable response rate was used for the final analysis. SPSS 13.0 and AMOS 4.0 were employed to analyze the unidimension ability of research concepts and reliability test and exploratory factor analysis were performed. It was also used multiple correlation analysis to verify for bias validity. Moreover, structural equation modeling were employed to verify research hypotheses. The results of this study are as follows. First of all, Perceived Organizational Support(POS) in operational support and emotional support has a positive effect on Commitment to Organizational Change(COC). Secondly, Commitment to Organizational Change was related positively to Work Desire. Thirdly, Commitment to Organizational Change wasn't related to Turnover Intention. In addition, Perceived Organizational Support in operational support and emotional support has a positive effect on Work Desire. At last, Perceived Organizational Support in operational support and emotional support has a negative effect on Turnover Intention.

Abstract

The purpose of this study is to know whether the Competitiveness Reinforcement in the hotel industry and Perceived Organizational Support(POS) have an influence on Commitment to Organizational Change(COC), Work Desire and Turnover Intention about multidimensional relationship. The survey questionnaires were distributed to hotel rooms division employees in Seoul City. Two hundred twenty-six showing a 90.4% usable response rate was used for the final analysis. SPSS 13.0 and AMOS 4.0 were employed to analyze the unidimension ability of research concepts and reliability test and exploratory factor analysis were performed. It was also used multiple correlation analysis to verify for bias validity. Moreover, structural equation modeling were employed to verify research hypotheses. The results of this study are as follows. First of all, Perceived Organizational Support(POS) in operational support and emotional support has a positive effect on Commitment to Organizational Change(COC). Secondly, Commitment to Organizational Change was related positively to Work Desire. Thirdly, Commitment to Organizational Change wasn't related to Turnover Intention. In addition, Perceived Organizational Support in operational support and emotional support has a positive effect on Work Desire. At last, Perceived Organizational Support in operational support and emotional support has a negative effect on Turnover Intention.

참고문헌 (64)

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