여행사의 직무교육이 직무수행능력과 조직몰입에 미치는 영향
The Effect of Job Training of Travel Agency on Job Performance Ability and Organizational Commitment
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The purpose of this study is to examine the effect of job training on job performance ability and organizational commitment in travel agencies. A survey for empirical research was conducted on travel agency employees who sell package travel products in the top 10 outbound transmission performances. 200 questionnaires were distributed and 171 questionnaires were collected. 158 questionnaires were used for the empirical analysis, except for the 13 questionnaires that responded unfairly. For the analysis of the questionnaire, frequency analysis for demographics, Cronbach's α for reliability verification, factor analysis for validity verification, and regression analysis for verifying the relationship between variables were performed using the SPSS 22.0 statistical program. Result of factor analysis, job training of travel agency consisted of lecturer ability, training contents, training environment, and job performance ability and organizational commitment consisted of single dimension. Result of the hypothesis test, lecturer ability, training contents, and training environment have a significant effect on the job performance ability. And the training contents, training environment have a significant effect on organizational commitment of employees. However, lecturer ability did not affect the organizational commitment of employees.
Abstract
The purpose of this study is to examine the effect of job training on job performance ability and organizational commitment in travel agencies. A survey for empirical research was conducted on travel agency employees who sell package travel products in the top 10 outbound transmission performances. 200 questionnaires were distributed and 171 questionnaires were collected. 158 questionnaires were used for the empirical analysis, except for the 13 questionnaires that responded unfairly. For the analysis of the questionnaire, frequency analysis for demographics, Cronbach's α for reliability verification, factor analysis for validity verification, and regression analysis for verifying the relationship between variables were performed using the SPSS 22.0 statistical program. Result of factor analysis, job training of travel agency consisted of lecturer ability, training contents, training environment, and job performance ability and organizational commitment consisted of single dimension. Result of the hypothesis test, lecturer ability, training contents, and training environment have a significant effect on the job performance ability. And the training contents, training environment have a significant effect on organizational commitment of employees. However, lecturer ability did not affect the organizational commitment of employees.
참고문헌 (26)
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