여행사의 서비스지향성이 조직몰입과 직무만족에 미치는 영향 연구
A Study on the Effects of Service Orientation of Travel Agency on Organizational Commitment and Job Satisfaction
0
조회
0
다운로드
15
인용
0
참고문헌
초록
The purpose of this study is to investigate the effects of service orientation on the organizational commitment and job satisfaction in the travel agency. There are 2 hypotheses based on literature reviews. Then we tested the data from questionnaires using SPSS 18.0. The data were collected for November 2011. First, there is positive relationship between service orientation and organizational commitment. Second, there is positive relationship between organizational commitment and job satisfaction. The summary of this study is as follows: First, in hypothesis 1 positive result was disclosed which shows the higher service orientation is the higher level of organizational commitment can be achieved. Second, with respect to job satisfaction it was revealed commitment and commitment. Result of study on impact of service orientation of travel industry on organizational and job satisfaction shows that there is need for educational program of service.
Abstract
The purpose of this study is to investigate the effects of service orientation on the organizational commitment and job satisfaction in the travel agency. There are 2 hypotheses based on literature reviews. Then we tested the data from questionnaires using SPSS 18.0. The data were collected for November 2011. First, there is positive relationship between service orientation and organizational commitment. Second, there is positive relationship between organizational commitment and job satisfaction. The summary of this study is as follows: First, in hypothesis 1 positive result was disclosed which shows the higher service orientation is the higher level of organizational commitment can be achieved. Second, with respect to job satisfaction it was revealed commitment and commitment. Result of study on impact of service orientation of travel industry on organizational and job satisfaction shows that there is need for educational program of service.
참고문헌 (36)
- 김권동, "호텔조직의 서비스지향성이 종사원의 직무만족과 조직몰입에 미치는 영향", 박사, pp.2006
- 김대웅, "국외여행인솔자의 직무만족에 관한 연구", 석사, pp.2004
- 김미정, "여행사의 서비스지향성이 직무만족, 고객지향성 및 경영성과 지각에 미치는 영향", 석사, pp.2009
- 김미희, "종합병원 간호사의 조직몰입과 직무만족에 관한 연구", 석사, pp.2005
- 김영, "시장지향성과 성과: 사원만족, 고객만족 및 기업이미지의 매개적 역할", 경영학연구, 27(1), pp.157~184 (1998)
- 심성우, "국외여행인솔자의 감정노동 유형에 따른 직무만족 영향요인에 관한 연구", 박사, pp.2009
- 박두현, "호텔 비정규직 근로자의 서비스 지향성과 직무만족에 관한 연구", 석사, pp.2005
- 양창삼, "조직행동의 이해" (1994), 법문사
- 이영석, "종사원의 서비스 지향성이 경영성과에 미치는 영향에 관한 연구: 서울시내 특급호텔 및 대학병원을 중심으로", 박사, pp.2002
- 이용기, "호텔기업 서비스접점요원의 지각된 서비스지향성: 조직가치와 종업원태도 변수의 구조적 관계", 대한경영학회지, 16, pp.693~721 (1997)
- 하용규, "호텔 종사원의 임파워먼트와 조직몰입에 대한 차이분석: 서울 시내 특1등급 호텔을 중심으로", 관광경영학연구, 11(4), pp.149~169 (2007)
- Angle, H, "An empirical assessment of organizational commitment and organizational effectiveness", Administrative Science Quarterly, 26, pp.1~14 (1981)
- Becher,H.S, "Notes on the concept of commitment", American Journal of Sociology, 66, pp.32~40 (1966)
- Etzioni,A, "A comparative Analysis of Complex Organizations" (1975), The Free Press, A Division of Macmillan Co
- Fournet, G. P, "Job satisfaction: Issues and problem", Personnel Psychology, 19(2), pp.165~183 (1966)
- Gilmer,B.H, "Industrial Psychology. 2nd ed" (1961), McGraw-Hill
- Glisson, C, "Predictors of Job Satisfaction and Organizational Commitment in Human Services Organizations", Administrative Science Quarterly, 33(1), pp.61~81 (1988)
- Herzberg,F, "One more time: How do you motivate employee", Harvard Business Review, 46, pp.53~62 (1968)
- Kanter,R.M, "Commitment and Socialization: A study of commitment mechanism in utopian communities", American Socialization Review, 33(4), pp.499~517 (1968)
- Locke,E.A, "The nature and causes of job satisfaction" (1976), Rand McNally
- Lytle,R.S, "Service Orientation, Market Orientation and Performance: An Organizational Culture Perspective", 박사, pp.1994
- Lytle, R. S, "A managerial measure of organizational service orientation", Journal of Retailing, 74(4), pp.447~454 (1998)
- McCormick, E. J, "Industrial Psychology. 6th de" (1974), Prentice Hall
- Meyer, J. P, "A three component conceptualization of organizational commitment", Human Resource Management Review, 1, pp.61~89 (1991)
- Mowday, Richard T, "Employee- organization Linkages: The psychology of commitment, absenteeism, and turnover" (1982), Academic Press
- Parkington, J, "Some Correlates of Experienced Job Stress: A Boundary Role Study", Academy of Management Journal, 22, pp.270~281 (1979)
- Porter, L, "Managerial Attitudes and Behavior(3rd ed.)" (1968), Homewood
- Porter, L. M, "Organizational Work and Personal Factor in Employee Turnover and Absenteeism", Psychological Bulletin, 80, pp.255~256 (1973)
- Schlesinger, L. A, "The Service driven service company", Harvard Business Review, 69(5), pp.17~28 (1991)
- Schneider, B, "Employee and Customer Perception of Service in Banks", Administrative Science Quality, 25, pp.252~267 (1980)
- Smith, P. C, "Measurement of satisfaction in work and retirement" (1969), Chicago Rand Hill
- Staw, Barry M, "New directions in organizational behavior" (1977), St. Clair Press
- Steers,R.M, "Antecedents and Outcomes of Organizational Commitment", Administrative Science Quality, 22, pp.46~55 (1977)
- Vroom,V, "Work and Motivation" (1964), Jon Wiley & Sons
- Wiener,Y, "Communication in organizations: A Normative View", Academy of Management Review, 7, pp.418~428 (1982)
- Wiener, Y, "Relationships between job, organization, and career commitment and work outcomes-an integrative approach", Organizational Behavior and Human Performance, 26, pp.81~96 (1980)