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호텔 식음료종사자의 구조조정에 대한 공정성 지각이 경영진 신뢰와 직무만족 간의 관계 연구

A Study on the Relationship of Justice Perception, Trust for the Management and Job Satisfaction for the Restructuring of Hotel Food & Beverage Department Employees

전용수|김영식
한국호텔리조트학회 (Korea Hotel & Resort Association)|2012.02|호텔리조트연구 (Journal of Hotel & Resort)|제11권 제1호|pp. 57-73|DOI http://dx.doi.org/

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키워드

Job SatisfactionTrustProcedural Justice
주제분류관광학

초록

Recently the opening of hotel enterprises is accelerated. As advanced foreign hotel enterprises advance into Korea earnestly, domestic hotel enterprises recognize reconstruction to be one means required strongly for efficiency and competition of hotel organizations. As the reconstruction accompanies reduction of human resources, justice is perceived in the process of reconstruction. It reduced trust for seniors and effectiveness of an organization that residuals from reduction of human resources perceived unfairness in procedure or practical affairs of reduction of human resources. Therefore, the purpose of the study was to examine an effect of procedural justice on trust for the management and job satisfaction with beverage related departments which had the least profitability at hotel enterprises. To achieve the purpose, the study carried out empirical analysis and the results were as follows. Residuals had high trust for the management and organization satisfaction as much as they perceived procedural justice to be high in the process of reconstruction. In the process of reconstruction, the higher their trust for the management was, the higher their

Abstract

Recently the opening of hotel enterprises is accelerated. As advanced foreign hotel enterprises advance into Korea earnestly, domestic hotel enterprises recognize reconstruction to be one means required strongly for efficiency and competition of hotel organizations. As the reconstruction accompanies reduction of human resources, justice is perceived in the process of reconstruction. It reduced trust for seniors and effectiveness of an organization that residuals from reduction of human resources perceived unfairness in procedure or practical affairs of reduction of human resources. Therefore, the purpose of the study was to examine an effect of procedural justice on trust for the management and job satisfaction with beverage related departments which had the least profitability at hotel enterprises. To achieve the purpose, the study carried out empirical analysis and the results were as follows. Residuals had high trust for the management and organization satisfaction as much as they perceived procedural justice to be high in the process of reconstruction. In the process of reconstruction, the higher their trust for the management was, the higher their

참고문헌 (44)

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