오픈주방 조리사의 직무스트레스가 조직유효성에 미치는 영향
Impacts of Open Kitchen Employees' Job Stress and Organizational Effectiveness
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Generally, Hotel employees generally have a hard time in process of providing services such as tall order, difficult customer and so on. However, an organization forces its employees to have respectful and polite service attitudes with a smile even in an unpleasant or a sticky situation during service providing process. Also, as competition intensifies in the hotel business, more efforts for organization innovation such as downsizing, outsourcing and management outsourcing are made. Therefore, an organization demands simplified,specialized and diversified work excessively to the employees, so job insecurity and stress for each employee increase greatly. This service can give necessary information for job performance and then help them to relieve job stress. However, excessive delegation of authority is rather followed by demanding excessive workload and responsibility. It can cause an accumulation of job stress. The important matter is to set a proper scope depending on the situation.
Abstract
Generally, Hotel employees generally have a hard time in process of providing services such as tall order, difficult customer and so on. However, an organization forces its employees to have respectful and polite service attitudes with a smile even in an unpleasant or a sticky situation during service providing process. Also, as competition intensifies in the hotel business, more efforts for organization innovation such as downsizing, outsourcing and management outsourcing are made. Therefore, an organization demands simplified,specialized and diversified work excessively to the employees, so job insecurity and stress for each employee increase greatly. This service can give necessary information for job performance and then help them to relieve job stress. However, excessive delegation of authority is rather followed by demanding excessive workload and responsibility. It can cause an accumulation of job stress. The important matter is to set a proper scope depending on the situation.
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