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호텔 직원들이 지각하는 인사공정성이 조직몰입과 직무만족에 미치는 영향 -서울시내 특1급 호텔 식음료 종사자를 중심으로-

The Effect of Hotel Employee's Recognition of Personnel Justice on Organizational Commitment & Job Satisfaction -Focus on Deluxe Hotel F&B Department Employee in Seoul-

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주제분류관광학

초록

This study investigated the effect of hotel employee's recognition of personnel justice on organizational commitment & job satisfaction. Personnel justice(distributive justice, procedural justice), ornanizational commitment, job satisfaction, Based on the results of this study, several research hypotheses were tested. The following conclusions are reached. A total of 300 questionnaires were distributed and 278 were collected. of these, 270 questionnaires were used for data analyses excluding questionnaires with missing values. First, organizational commitment and job satisfaction were significantly effected by disributive justice and organizational commitment and job satisfaction were also significantly effected by procedural justice Second, as for the relationship of organizatuonal commitmnet and job satisfaction, it was found to be positively significant.

Abstract

This study investigated the effect of hotel employee's recognition of personnel justice on organizational commitment & job satisfaction. Personnel justice(distributive justice, procedural justice), ornanizational commitment, job satisfaction, Based on the results of this study, several research hypotheses were tested. The following conclusions are reached. A total of 300 questionnaires were distributed and 278 were collected. of these, 270 questionnaires were used for data analyses excluding questionnaires with missing values. First, organizational commitment and job satisfaction were significantly effected by disributive justice and organizational commitment and job satisfaction were also significantly effected by procedural justice Second, as for the relationship of organizatuonal commitmnet and job satisfaction, it was found to be positively significant.

참고문헌 (19)

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  2. 김계수, "New Amos 7. 0 구조방정식모형 분석" (2007), 한나래
  3. 김동환, "개인혁신행동의 선행요인으로서 조직공정성과 조직지원인식의 역할에 관한 연구", 조직과 인사관리연구, 33(2), pp.49~75 (2009), 한국인사관리학회
  4. 신동엽, "신뢰의 경영 - 신뢰기반 경영의 이론적 바탕과 실제 예들 -", 연세경영연구, 36(1), pp.65~105 (1999), 경영연구소
  5. 심영국, "호텔의 인사정책 공정성과 임금만족도가 직무만족 및 조직몰입에 미치는 영향- 서울 시내 특급 호텔을 중심으로 -", 호텔관광연구, 8(4), pp.15~34 (2006), 한국호텔관광학회
  6. 안세길, "호텔종사원의 임금만족 및 인사공정성이 직무만족과 조직몰입에 미치는 영향", 한국조리학회지, 13(4), pp.151~163 (2007), 한국조리학회
  7. 이다정, "고과공정성이 조직몰입에 미치는 영향에 있어 고과수단성의 조절효과에 관한 실증적 연구:대학 교직원을 중심으로", 산업경영시스템학회지, 32(1), pp.52~60 (2009), 한국산업경영시스템학회
  8. 이형표, "호텔 인터널마케팅 활동과 종사원 조직몰입과의 관계 분석에관한 연구", 관광연구저널, 16(2), pp.57~70 (2002)
  9. 민경호, "공정성이 조직몰입 및 직무만족에 미치는 영향에 관한 실증연구", 조직과 인사관리연구, 26(3), pp.79~100 (2002), 한국인사관리학회
  10. 최복수, "호텔종사원의 조직공정성 지각수준에 따른 인적자원관리가 조직성과에 미치는 영향", 관광연구, 22(4), pp.301~325 (2008), 대한관광경영학회
  11. 한승엽, "호텔종사원의 조직공정성인지도가 직무만족과 조직시민행동에 미치는 효과", 서비스경영학회지, 7(3), pp.83~99 (2006), 한국서비스경영학회
  12. Allen, N. J., "The measurement actecedents of affcetive, continuance and mormative commitment to the organization", Journal of Occupational Psychology, 63, pp.1~18 (1990)
  13. Adams. J. S, "Inequity in social exchange, In Advance in experimental social psychology" (1965), Academic Press
  14. Clay-Warner, J, "Organizational Justice and Job satisfaction: A Test of Three Competing Models", Social Justice Reseatch, 18(4), pp.391~409 (2005)
  15. Famer, S. J., "Becoming an undercover police officer : a note on fairness perceptions, behavior, and attitudes", Journal of Ornanizational Behavior, 24, pp.373~387 (2003)
  16. McFarlin, D. B., "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes", Academy of Management JOURNAL, 35, pp.626~637 (1992)
  17. Moorman, R. H., "Relationship between organizational justice and organizational citizenship behavior : Do fairness perceptions influence employee citizenship?", Journal of Applied Psychology, 76, pp.845~855 (1991)
  18. Pizam, A, "You do like, You work", The Cornrli H. R. A Quarterly (1983)
  19. Rhee, J., "Orhanizational justice in an employee paticipation program", 박사, pp.1996

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