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항공사 객실승무원의 일-가정 균형과LMX, TMX, 삶의 만족의 관계

The Effect of Flight Attendants' Work-family Balance on LMX, TMX, and Life Satisfaction

이종호
한국호텔리조트학회 (Korea Hotel & Resort Association)|2018.05|호텔리조트연구 (Journal of Hotel & Resort)|제17권 제2호|pp. 185-204

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참고문헌

키워드

Life satisfactionLMXWork-family balanceTMXFlight attendants
주제분류관광학

초록

The purpose of this study is to investigate the effect of the flight attendants’ work-family balance(FWB, WFB) on leader-member exchange(LMX), team-member exchange(TMX) and life satisfaction. Flight attendants usually spend so much time away from their family, there are inevitable consequences of emotional labor. Consequently, it is very difficult to balance between work role and family role. Data is obtained from survey of 328 flight attendants of a major airline company from March to April, 2017. The results are as follows; FWB and WFB have a positive effect on LMX. However FWB only has a positive effect on TMX. Both LMX and TMX are positively related with life satisfaction. Additionally FWB and WFB enhance life satisfaction. As a result, work-family balance plays the crucial role of conserving and gaining resources influencing on LMX, TMX and life satisfaction. These results suggest that service organizations such as the airline companies should pay attention to flight attendants’ work-family balance(FWB, WFB) as well as social exchange relationship including LMX and TMX. Also, flight attendants need to make use of gym facilities at the hotel or make a trip to gain the resources which could be used in family role effectively.

Abstract

The purpose of this study is to investigate the effect of the flight attendants’ work-family balance(FWB, WFB) on leader-member exchange(LMX), team-member exchange(TMX) and life satisfaction. Flight attendants usually spend so much time away from their family, there are inevitable consequences of emotional labor. Consequently, it is very difficult to balance between work role and family role. Data is obtained from survey of 328 flight attendants of a major airline company from March to April, 2017. The results are as follows; FWB and WFB have a positive effect on LMX. However FWB only has a positive effect on TMX. Both LMX and TMX are positively related with life satisfaction. Additionally FWB and WFB enhance life satisfaction. As a result, work-family balance plays the crucial role of conserving and gaining resources influencing on LMX, TMX and life satisfaction. These results suggest that service organizations such as the airline companies should pay attention to flight attendants’ work-family balance(FWB, WFB) as well as social exchange relationship including LMX and TMX. Also, flight attendants need to make use of gym facilities at the hotel or make a trip to gain the resources which could be used in family role effectively.

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