본문 바로가기
KERD
논문KCI 등재

호텔종사원의 리더십유형이 조직유효성과 혁신행동에 미치는 영향 - 조직유효성의 부트스트랩 간접효과를 중심으로 -

The Effect of Hotel Employees' Leadership Style on Organizational Effectivenes and Innovative Behavior - Focusing on the Bootstrap Indirect Effects of Organizational Effectiveness -

신동진|김재환
한국호텔리조트학회 (Korea Hotel & Resort Association)|2023.02|호텔리조트연구 (Journal of Hotel & Resort)|제22권 제1호|pp. 5-22

1

조회

0

다운로드

2

인용

0

참고문헌

키워드

Leadership StyleOrganizational EffectivenessInnovative BehaviorHotel Human Resources Management
주제분류관광학

초록

This study aims to examine the effect of leadership style by hotel employees' on organizational effectiveness, innovation behavior. In addition, The bootstrap indirect effect of the organizational effectiveness was verified in the relationship between organizational effectiveness and innovative behavior. In order to achieve the research purpose, this study established a research model based on eleven research hypotheses derived from a theoretical review. Data was collected from 271 hotel employees' working at 4-star and 5-star hotels located in the area of South Korea. Due to the strengthening of social distancing, the survey was conducted in a way online. The findings are as follows: firstly, hotel employees' leadership style partially influences organizational effectiveness. Second, organizational effectiveness positively and significantly influences innovation behavior. Third, the indirect effect examine the organizational effectiveness was partially adopted in the relationship between leadership style and innovative behavior. Based on these findings, the current study discusses practical suggestions regarding the importance of hotel employees' leadership style.

Abstract

This study aims to examine the effect of leadership style by hotel employees' on organizational effectiveness, innovation behavior. In addition, The bootstrap indirect effect of the organizational effectiveness was verified in the relationship between organizational effectiveness and innovative behavior. In order to achieve the research purpose, this study established a research model based on eleven research hypotheses derived from a theoretical review. Data was collected from 271 hotel employees' working at 4-star and 5-star hotels located in the area of South Korea. Due to the strengthening of social distancing, the survey was conducted in a way online. The findings are as follows: firstly, hotel employees' leadership style partially influences organizational effectiveness. Second, organizational effectiveness positively and significantly influences innovation behavior. Third, the indirect effect examine the organizational effectiveness was partially adopted in the relationship between leadership style and innovative behavior. Based on these findings, the current study discusses practical suggestions regarding the importance of hotel employees' leadership style.

참고문헌 (59)

  1. 권진수, "호텔종사자의 감성리더십이 혁신행동과 고객지향성에 미치는 영향", 호텔경영학연구, 30(3), pp.41~56 (2021), 한국호텔외식관광경영학회
  2. 김승곤, "국내 혁신행동 연구 동향에 대한 고찰", 무역연구, 17(2), pp.391~415 (2021), 한국무역연구원[DOI]
  3. 김영신, "호텔기업에서 조리장의 공감리더십이 구성원의 혁신행동에 미치는 영향: 임파워먼트의 매개효과를 중심으로", Tourism Research, 46(3), pp.97~118 (2021), 한국관광산업학회
  4. 김일천, "혁신적 업무행동의 선행요인에 관한 연구", 경영연구, 19(2), pp.281~316 (2004), 한국산업경영학회
  5. 김지웅, "리더의 창의성이 종업원의 직무만족과 혁신행동에 미치는 영향: 긍정심리자본과 창의적 자기효능감의 매개효과와 팀응집성의 조절된 매개효과를 중심으로", 벤처창업연구, 17(3), pp.165~182 (2022), 한국벤처창업학회[DOI]
  6. 류춘근, "학교장의 조직헌신과 학교조직 효과성과의 관계", 한국교육학연구, 19(3), pp.269~292 (2013), 안암교육학회
  7. 박경태, "종사원의 감성지능이 조직유효성 및 고객지향성에 미치는 영향: 프랜차이즈 커피전문점을 중심으로", Culinary Science & Hospitality Research, 25(12), pp.118~130 (2019), (사)한국조리학회[DOI]
  8. 송정수, "셀프리더십과 혁신행동과의 관계에서 조직몰입의 매개효과에 관한 연구", 기업경영연구, 15(1), pp.189~209 (2008), 한국기업경영학회
  9. 신동진, "감성 리더십과 진성 리더십이 임파워먼트, 혁신행동, 그리고 직무성과에 미치는 영향 : 외식산업 종사원을 대상으로", 외식경영연구, 22(1), pp.71~92 (2019), 한국외식경영학회
  10. 양효선, "감성리더십이 구성원들의 조직시민행동에 미치는 영향 : 관계적 에너지와 회복탄력성의 다중매개효과를 중심으로", 기업경영연구, 28(2), pp.49~72 (2021), 한국기업경영학회
  11. 이성각, "호텔종사자의 감성리더십과 열의, 회복탄력성 및 직무성과와의 구조적 관계", 관광레저연구, 33(2), pp.131~152 (2021), (사)한국관광레저학회
  12. 이원희, "진성리더십이 조직유효성에 미치는 영향과 셀프리더십의 매개효과", 대한경영학회지, 32(1), pp.143~167 (2019), 대한경영학회[DOI]
  13. 이윤재, "호텔 종사원의 자발적 서비스행동을 위한 리더의 펀리더십의 역할 - 라포와 감정반응을 중심으로 -", 호텔리조트연구, 21(5), pp.43~60 (2022), 한국호텔리조트학회
  14. 장재윤, "직무특성과 직장-가정간 갈등이 조직에 대한 애착 및 조직시민행동에 매치는 효과: 성차를 중심으로", 한국심리학회지: 산업 및 조직, 17(1), pp.107~127 (2004), 한국산업및조직심리학회
  15. 전용성, "외식기업 매니저의 민주적 리더십과 권위적 리더십의 상호작 용이 종사원의 조직 응집성과 조직시민행동에 미치는 영향", 호텔리조트연구, 19(1), pp.267~288 (2020), 한국호텔리조트학회
  16. 조선배, "직무특성이 집단응집력과 직무만족 및 직무몰입에 미치는 영향: 호텔의 객실 및 식당 종사자를 중심으로", 호텔경영학연구, 18(4), pp.201~215 (2009), 한국호텔외식관광경영학회
  17. 조은희, "밀레니얼 세대 호텔 종사원의 혁신행동에 영향을 미치는 코칭리더십에 관한 연구: 조직몰입의 매개 효과를 중심으로", 호텔경영학연구, 31(7), pp.43~60 (2022), 한국호텔외식관광경영학회
  18. 하동현, "호텔 식음료부문 상사의 리더십이 종사자의 조직시민행동 및 직무성과에 미치는 영향에 관한 연구", 관광연구, 22(4), pp.189~206 (2008), 대한관광경영학회
  19. 최종학, "호텔 종사원가치의제가 직무애착, 조직애착 및 이직의도에 미치는 영향", 서비스산업연구, 8(2), pp.69~88 (2011)
  20. Alotaibi, S. M., "Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?", Leadership & Organization Development Journal, 41(8), pp.971~991 (2020)
  21. Arnold, J. A., "The empowering leadership questionnaire : The construction and validation of a new scale for measuring leader behaviors", Journal of organizational behavior, 21(3), pp.249~269 (2000)
  22. Ashforth, B. E., "Emotion in the workplace : A reappraisal", Human relations, 48(2), pp.97~125 (1995)
  23. Bass, B. M., "Leadership : Good, better, best", Organizational dynamics, 13(3), pp.26~40 (1985)
  24. Bass, B. M., "From Transactional to Transformational Leadership : Learning to Share the Vision", Organizational Dynamics, 18(3), pp.19~31 (1990)
  25. Boyatzis, R. E., "Resonant Leadership : Renewing Yourself and Connecting with Others Through Mindfulness, Hope and Compassion", Library &Information Science Research, 29(1), pp.148~149 (2005)
  26. Brown, M. E., "Ethical leadership : A social learning perspective for construct development and testing", Organizational behavior and human decision processes, 97(2), pp.117~134 (2005)
  27. Cummings, G. G., "The essentials of nursing leadership : A systematic review of factors and educational interventions influencing nursing leadership", International Journal of Nursing Studies, 115, pp.103842~ (2021)
  28. Eisenberger, R., "Does reward increase or decrease creativity", Journal of Personality and Social Psychology, 66(6), pp.1116~ (1994)
  29. Gaertner, G. H., "Organizational effectiveness : An alternative perspective", Academy of Management Review, 8(1), pp.97~107 (1983)
  30. Goleman, D., "Primal Leadership: Realizing the power of emotional intelligence" (2002), Harvard Business School Press
  31. Hall, R. H., "Effectiveness theory and organizational effectiveness", The journal of applied Behavioral science, 16(4), pp.536~545 (1980)
  32. Humphrey, R. H., "The many faces of emotional leadership", The leadership quarterly, 13(5), pp.493~504 (2002)
  33. Jafri, M., "Organizational commitment and employee's innovative behavior", Journal of Management Research, 10(1), pp.62~68 (2010)
  34. Janssen, O., "Job demands, perceptions of effort-reward fairness and innovative work behaviour", Journal of Occupational and organizational psychology, 73(3), pp.287~302 (2000)
  35. Karatepe, O. M., "Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?", International Journal of Contemporary Hospitality Management, 32(8), pp.2497~2517 (2020)
  36. Kock, N., "Empathetic leadership : How leader emotional support and understanding influences follower performance", Journal of Leadership & Organizational Studies, 26(2), pp.217~236 (2019)
  37. Korabik, K., "Androgyny and leadership style", Journal of Business Ethics, 9(4), pp.283~292 (1990)
  38. 이동철, "The Effect of Five-Star Franchise Hotel Chef's Empathy Leadership on Job Engagement and Team Cohesiveness", 한국프랜차이즈경영연구, 12(3), pp.35~46 (2021), 한국프랜차이즈경영학회[DOI]
  39. Lopes, P. N., "Emotion regulation abilities and the quality of social interaction", Emotion, 5(1), pp.113~ (2003)
  40. Manzoor, Q. A., "Impact of employees motivation on organizational effectiveness", Business management and strategy, 3(1), pp.1~12 (2012)
  41. Messmann, G., "Development of a measurement instrument for innovative work behaviour as a dynamic and context-bound construct", Human Resource Development International, 15(1), pp.43~59 (2012)
  42. Miao, Q., "How leadership and public service motivation enhance innovative behavior", Public Administration Review, 78(1), pp.71~81 (2018)
  43. Mowday, R. T., "The measurement of organizational commitment", Journal of vocational behavior, 14(2), pp.224~247 (1979)
  44. Muchinsky, P. M., "Emotions in the Workplace : The Neglect of Organizational Behavior", Journal of Organizational Behavior, 21(7), pp.801~805 (2000)
  45. Pierce, J. L., "Leadership Process : Reading, Self-assessments and Application", The Leadership Quarterly, 64(4), pp.561~565 (1995)
  46. Popper, M., "Transformational leadership and attachment", The Leadership Quarterly, 11(2), pp.267~289 (2000)
  47. Preacher, K. J., "Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models", Behavior research methods, 40(3), pp.879~891 (2008)
  48. Pugh, S. D., "Service with a Smile : Emotional Contagion in the Service Encounter", Academy of Management Journal, 44(5), pp.1018~1027 (2001)
  49. Rafaeli, A., "Individual Emotion in Work Organizations", Social Science Information, 40(1), pp.95~123 (2001)
  50. Ren, F., "Job stressors, organizational innovation climate, and employees’ innovative behavior", Creativity Research Journal, 27(1), pp.16~23 (2015)
  51. Scott, S. G., "Determinants of innovative behavior : A path model of individual innovation in the workplace", Academy of management journal, 37(3), pp.580~607 (1994)
  52. Suprapti, S., "Leadership style, organizational culture and innovative behavior on public health center performance during Pandemic Covid-19", Journal of Industrial Engineering & Management Research, 1(2), pp.76~88 (2020)
  53. Taylor, C. M., "Visionary leadership and its relationship to organizational effectiveness", Leadership & Organization Development Journal, 35(6), pp.566~583 (2014)
  54. Tian, G., "Linking empowering leadership to employee innovation : The mediating role of work engagement", Social Behavior and Personality : an international journal, 48(10), pp.1~8 (2020)
  55. Yuan, F., "Innovative behavior in the workplace : The role of performance and image outcome expectations", Academy of management journal, 53(2), pp.323~342 (2010)
  56. Walz, S. M., "Organizational citizenship behaviors : Their relationship to organizational effectiveness", Journal of Hospitality & Tourism Research, 24(3), pp.301~319 (2000)
  57. Wendt, H., "Leadership and team cohesiveness across cultures", The Leadership Quarterly, 20(3), pp.358~370 (2009)
  58. Wibowo, A., "Resilience and turnover intention : the role of mindful leadership, empathetic leadership, and self-regulation", Journal of Leadership &Organizational Studies, 29(3), pp.325~341 (2022)
  59. Wu, L., "An investigation of job satisfaction, organizational commitment and role conflict and ambiguity in a sample of Chinese undergraduate nursing students", Nurse education today, 26(4), pp.304~314 (2006)

관련 논문AI추천

변혁적 리더십이 호텔 종사원의 서비스 혁신행동과 이타적 행동에 미치는 영향: 조직신뢰의 매개효과정강국, 하용규관광경영학회 · 관광경영연구2019 · 제23권 제2호호텔기업 종사원이 인식한 감성리더십과 혁신행동의 관계에서 조직신뢰의 매개효과강상묵, 김미경, 김지은한국마이스관광학회 · MICE관광연구2015 · 제15권 제1호중국 호텔 관리자의 리더십이 조직 혁신 행동에 미치는 영향: 심리적 임파워먼트의 매개효과를 중심으로이윤구, Li Meng한국디지털정책학회 · 디지털융복합연구2021 · 제19권 제1호특급호텔 종사원의 변혁적 리더십이 협력행동과 혁신행동에 미치는 영향 - LMX 매개효과를 중심으로 -김륜헌, 원철식, 정연국한국호텔리조트학회 · 호텔리조트연구2015 · 제14권 제2호호텔조직에서 리더십 스타일이 갈등관리전략과 팀 효율성에 미치는 영향강헌주, 이주형관광경영학회 · 관광경영연구2016 · 제20권 제2호호텔서비스종사자의 조직공정성과 선호 리더십 유형이 혁신행동에 미치는 영향에 관한 연구최미경관광경영학회 · 관광경영연구2019 · 제23권 제6호

이 간행물의 다른 논문 (19건)

호텔기업의 의사소통 유형이 조직신뢰와 직무성과에 미치는 영향 - 서울지역 5성급 호텔을 중심으로 -김종견, 최정환pp. 23-41특급호텔 식음료 제품의 언어적 단서(네이밍)가 소비자의 감정, 지각된 맛, 구매의도에 미치는 영향박장호, 신홍철pp. 43-59에어비앤비의 물리적·사회적 서비스스케이프가 고객가치와 재방문의도에 미치는 영향이용석pp. 61-78지역축제 스토리텔링 개선방안에 대한 연구 - 2022 대전사이언스페스티벌을 중심으로 -함종찬, 김주향, 이준재pp. 79-93OTA 선택속성이 신뢰와 만족에 미치는 영향류미애, 권창희pp. 95-114
원문 보기