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호텔 기업에서 패러독스 리더십이 창의적 업무 관여도에 미치는 영향: 조직 목표몰입의 매개 효과를 중심으로

The Impact of Paradoxical Leadership on Employee Involvement in Creative Tasks Mediated through Organizational Goal Commitment in the Hotel Industry

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관광경영학회 (Tourism Management Research Organization)|2020.05|관광경영연구 (Journal of Tourism Management Research)|제24권 제3호|pp. 219-251

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초록

Given that the hotel business has faced uncertainty in business, employees’ creativity plays important role so as to make innovative decision. Thus, the hotel practitioners need to understand how to enhance their employees’ involvement in creative tasks(IC). Paradoxical leadership(PL) which encompasses paradoxes in the organizations has been considered to foster work proficiency. Based on the existing literature, this study aims to investigate the relationship among managers’ PL, their subordinates’ goal commitment, and IC. PL consists of the sub-variables of uniformity and individualization(UI), self-centereness and other-centerness(SO), control and autonomy(CA), requirement and flexibility(RF), an distance and closeness(DC). Focused on the hotel industry, the number of 300 cases was asked and 267 cases were used for final analysis. The results were analyzed using structural equation modeling. The study results firstly indicate the managers’ CA and RF make a significantly positive influence on subordinates’ goal commitment while UI, SO, and DC don’t. Secondly, UI and CA make a significant impact on IC while SO, CA, and DC don’t. Thirdly, goal commitment makes a significant impact on IC. Finally, the hotel employees’ organizational goal commitment partially mediate the relationship between CA and IC and fully mediate the relationship between RF and IC. As a result, the hotel managers’ paradoxical leadership and goal commitment have been identified as significant antecedents to explain the variance of IC in the hotel industry. Based on the study results, managerial implications have been discussed.

Abstract

Given that the hotel business has faced uncertainty in business, employees’ creativity plays important role so as to make innovative decision. Thus, the hotel practitioners need to understand how to enhance their employees’ involvement in creative tasks(IC). Paradoxical leadership(PL) which encompasses paradoxes in the organizations has been considered to foster work proficiency. Based on the existing literature, this study aims to investigate the relationship among managers’ PL, their subordinates’ goal commitment, and IC. PL consists of the sub-variables of uniformity and individualization(UI), self-centereness and other-centerness(SO), control and autonomy(CA), requirement and flexibility(RF), an distance and closeness(DC). Focused on the hotel industry, the number of 300 cases was asked and 267 cases were used for final analysis. The results were analyzed using structural equation modeling. The study results firstly indicate the managers’ CA and RF make a significantly positive influence on subordinates’ goal commitment while UI, SO, and DC don’t. Secondly, UI and CA make a significant impact on IC while SO, CA, and DC don’t. Thirdly, goal commitment makes a significant impact on IC. Finally, the hotel employees’ organizational goal commitment partially mediate the relationship between CA and IC and fully mediate the relationship between RF and IC. As a result, the hotel managers’ paradoxical leadership and goal commitment have been identified as significant antecedents to explain the variance of IC in the hotel industry. Based on the study results, managerial implications have been discussed.

참고문헌 (78)

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