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고객센터 서비스 품질과 충성도간의 관계: 상호작용 품질의 위계적 접근

The Relative Effects of Three Dimensions of Service Quality on CS in Voice to Voice Context

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참고문헌

주제분류경영학

참고문헌 (29)

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  3. "서비스 품질의 측정과 기대효과에 대한 재고찰 : KS-SQI모형의 개발과 적용", 16(1), pp.1~26 (2001)
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  29. "Investments in Consumer Relationships : A Cross-Country and Cross-Industry Exploration", 65(4), pp.33~50 (2001)

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