대학 CTL 전문가들의 원격교육 질 관리에 대한 중요도-실행도 인식 분석

Abstract

This study analyzed the importance and performance of distance education quality management items through a survey for experts at the university center for teaching and learning(CTL). University CTL experts highly perceived the importance and performance in the order of infrastructure, CTL education support, and system for distance education quality management. Expansion of manpower in charge of distance education in the infrastructure area, expansion of education for instructors in the CTL education support area, and, regulation reform for distance education in the system area were analyzed as the most important items for quality management. Of the distance education quality management items, the items that showed the lowest performance included expansion of manpower in charge of distance education in the infrastructure area, smart device support for digitally vulnerable students in the CTL education support area, and introduction of distance education certification system in the system area. The IPA analysis results of importance‐performance for university distance education quality management by item found expansion of manpower in charge of distance education and support for learning to bridge the learning gap in the key improvement area. In general, as the distance education quality management items in terms of infrastructure, system, and CTL education support are considered important, the performance in the actual field was analyzed to fail to reach the expectations.